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Anelia Resort & Spa
Deluxe Room - View, Anelia Resort & Spa in Mauritius Island
a beach area with chairs and umbrellas, Anelia Resort & Spa in Mauritius Island
Lobby, Anelia Resort & Spa in Mauritius Island
Lobby, Anelia Resort & Spa in Mauritius Island
Interior view, Anelia Resort & Spa in Mauritius Island
a beach area with umbrellas and palm trees, Anelia Resort & Spa in Mauritius Island

Removed from saved list

7.7

Very good

146 reviews

146 reviews

View4
Food & Dining3
Housekeeping3
See map
See map

8

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Flic en Flac Beach 400 m
Casela Nature Parks 4.0 km
Le Caudan Waterfront 18.1 km
Chamarel's Seven Coloured Earth Geopark 18.7 km
Chamarel Waterfall 19.1 km
SSR Botanic Garden 28.5 km
L'Aventure du Sucre 28.7 km
La Vanille Nature Park 32.3 km
Pereybere Beach 38.2 km
Ile aux Cerfs 45.1 km
Nearby landmarks
Flic en Flac Beach 400 m
Exploration Sous-Marine 480 m
Pharmacie de L'Occident 520 m
Clinique de L'Occident 530 m
St. Patrick Clinic 680 m
Jumbo Express 830 m
Pasadena Village 860 m
Spar 870 m
Flic en Flac Pharmacy 910 m
Dr. Leutéritz 980 m

Anelia Resort & Spa

Dolphins Bay, Coastal Road, Flic En Flac, Mauritius Island, Mauritius, 0 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Flic En Flac part of Mauritius Island, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous SSR Botanic Garden. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

400 meters to Flic en Flac Beach

Check-in [24-hour]

Airport transfer

Private beach

Currency exchange

Staff Vaccination

Hygiene Plus

Wellness

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Airport transfer

Bicycle rental

Valet parking

Shuttle service

Swimming pool [indoor]

Kids club

Free Wi-Fi in all rooms!

Front desk [24-hour]

This property is in high demand!

4 travelers have booked today.

Value for money7.8
Distance to city center49.6 km
Location rating8.0
Nearest airportSir Seewoosagur Ramgoolam International Airport (MRU) - Mauritius
Distance to airport36.6 km

Rooms available at Anelia Resort & Spa

Excellent
Room comfort & quality

8.4

Deluxe Room
...
  • Room size: 40 m²/431 ft²
  • Garden view
  • 1 single bed and 1 king bed
Enter dates to see prices
Superior Room
...
  • Room size: 30 m²/323 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Superior Ocean View
...
  • Room size: 30 m²/323 ft²
  • Ocean view
  • 1 queen bed
Enter dates to see prices
Anelia Ocean Front
...
  • Room size: 30 m²/323 ft²
  • Sea view
  • 1 double bed
Enter dates to see prices
One-Bedroom Villa
...
  • Room size: 65 m²/700 ft²
  • Balcony/terrace
Enter dates to see prices
Three-Bedroom Villa
...
  • Room size: 118 m²/1270 ft²
  • Balcony/terrace
Enter dates to see prices
Two-Bedroom Villa
...
  • Room size: 80 m²/861 ft²
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Other
...
  • Room size: 30 m²/323 ft²
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Villa - 2 Rooms
...
  • Balcony/terrace
  • Shower
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Bungalow Two Bedrooms
...
  • Balcony/terrace
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Anelia Resort & Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Anelia Resort & Spa?

Anelia Resort & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 85 MUR. Just use the "Let us know what you need" section of the booking page to let the resort know you want a ride, and they will contact you via the Agoda messaging service. A stay at Anelia Resort & Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Anelia Resort & Spa has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Mauritius Island with private transportation, the resort can arrange both taxis or car rental.

Is breakfast offered at Anelia Resort & Spa?

Start your mornings right, with the continental and buffet breakfast options offered at Anelia Resort & Spa.

What are my dining options at Anelia Resort & Spa?

Anelia Resort & Spa features 3 on-site restaurants for your dining convenience.

What is the smoking policy at Anelia Resort & Spa?

Anelia Resort & Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Anelia Resort & Spa?

Restaurants including Sunset Garden, Leslie Restaurant and Le Bois Noir are popular in Anelia Resort & Spa’s neighborhood which is known as Flic En Flac.

What are popular attractions near Anelia Resort & Spa?

Guests at Anelia Resort & Spa can easily visit Casela Nature Parks, Rempart Serpent Dive and Cascavelle Playground located in the Flic En Flac area.

What popular natural sightseeing spots are close to Anelia Resort & Spa?

Anelia Resort & Spa’s nearby natural sights include Safari Adventures, Exploration Sous-Marine and Mount St. Pierre located in the same Flic En Flac area.

See map

Explore the neighborhood

What people love about Anelia Resort & Spa

  • 8

    Very good
    Location

    "The location is excellent, you stay close to the beach."

    Vuyokazi

    |

    November 28, 2019

  • 10

    Exceptional
    Location

    "Location, food, price everything was perfect."

    YASIR

    |

    November 21, 2019

  • 8

    Very good
    Staff 

    "Good staff and accommodation."

    Natalie

    |

    December 21, 2019

Overall rating:

7.7

Very good
146 reviews
Cleanliness
7.6
Facilities
7.3
Location
8.0
Read all reviews >
More about Anelia Resort & Spa

More about Anelia Resort & Spa

Anelia Resort & Spa

Enjoy Mauritius Island day or night with a stay at Anelia Resort & Spa.
At Anelia Resort & Spa, guests are bound to have a stress-free stay. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the resort can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the resort make it easy to plan your day trips, sightseeing, and more around Mauritius Island.
If you plan to arrive by car, you'll appreciate the resort's free parking, right on-site. The resort provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Anelia Resort & Spa. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Anelia Resort & Spa include special design features like a balcony or terrace. In-room entertainment such as cable TV, is provided for guests in select rooms.
The resort also offers a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Anelia Resort & Spa. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. A night in at the resort's karaoke rooms, bar and nightclub can be as fun as a night out with your travel companions.
Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Anelia Resort & Spa promises you a fun-packed holiday with a variety of activities and facilities. Don't forget to explore the resort's easily accessible beach. Finish your vacation days right by dropping in at the massage, hot tub, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the resort's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Get wet in the best way on sunny days by joining water-world activities like fishing, snorkeling, non-motorized water sports, motorized water sports and diving. If you like water sports, you'll appreciate the convenience of watersports equipment rentals, boats and canoes provided by Anelia Resort & Spa.
Have fun without traveling far, by taking advantage of the ping-pong table, yoga room and tennis court at Anelia Resort & Spa. Have fun with your friends or family, or even meet new people at the library and games room. Pick up something memorable for yourself or those waiting for you back at home, at the shops.

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Amenities and facilities

Very good
Facilities

7.3

Most talked about facilities

Swimming Pool

4 mentions

Food & Dining

2 mentions

Breakfast

2 mentions

Beach

2 mentions

Languages spoken
  • English
  • Chinese [Mandarin]
  • French
  • Hindi
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Boating
  • Canoeing
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Hot tub
  • Karaoke
  • Massage
  • Nightclub
  • On-site entertainment
  • Outdoor recreational features
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Ticket services
  • Tours
  • Watersport equipment rentals
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental

Food and dining

Breakfast options
  • Continental
  • Full English/Irish
  • Buffet
Restaurants on site
LA TOQUE BLANCHE
  • Menu: Buffet, A-la-carte
ESPLANADE BEACH GRILL
  • Cuisine: Seafood
  • Menu: Buffet
BURGER BAR
  • Menu: Buffet

Location

Dolphins Bay, Coastal Road, Flic En Flac, Mauritius Island, Mauritius, 0
Very good
Location

8

Airports
  • Sir Seewoosagur Ramgoolam International Airport (MRU) - Mauritius
    36.6 km
  • Roland Garros Airport (RUN) - Reunion Island
    205.5 km
Public transportation
  • Place Jean Cardinal Margeot Bus Station
    11.4 km
Hospital or clinic
  • Pharmacie de L'Occident
    520 m
Cash withdrawal
  • ATM
    890 m

What's nearby

Popular landmarks
  • Flic en Flac Beach
    400 m
  • Casela Nature Parks
    4.0 km
  • Le Caudan Waterfront
    18.1 km
  • Chamarel's Seven Coloured Earth Geopark
    18.7 km
  • Chamarel Waterfall
    19.1 km
  • SSR Botanic Garden
    28.5 km
  • L'Aventure du Sucre
    28.7 km
  • La Vanille Nature Park
    32.3 km
  • Pereybere Beach
    38.2 km
  • Ile aux Cerfs
    45.1 km
Nearby landmarks
  • Flic en Flac Beach
    400 m
  • Exploration Sous-Marine
    480 m
  • Pharmacie de L'Occident
    520 m
  • Clinique de L'Occident
    530 m
  • St. Patrick Clinic
    680 m
  • Jumbo Express
    830 m
  • Pasadena Village
    860 m
  • Spar
    870 m
  • Flic en Flac Pharmacy
    910 m
  • Dr. Leutéritz
    980 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-17 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property will collect a gala dinner fee for every adult and every child for Christmas Eve on December 24 and New Year's Eve on December 31.
  • The honeymoon offer is only available for couples with an official marriage certificate no older than 12 months.
    The property offers a variety of gifts which come with different terms and conditions when reservation is made for the honeymoon offer. Please contact the property directly for further information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee85 MUR
  • Distance from city center49.6 km
  • Travel time to airport (minutes)49
The property
  • Non-smoking rooms/floorsYES
  • Number of bars/lounges3
  • Number of floors2
  • Number of restaurants3
  • Number of rooms 150
  • Year property opened2015

Property announcements

Half Board:
- International breakfast buffet: 07:30 AM to 10:00 AM
- Themed dinner buffet: 07:00 PM to 10:00 PM
- Buffet dinner is organized twice a week on the Beach Esplanade every Wednesday & Saturday Night

All Inclusive:
- International breakfast buffet: 07:30 AM to 10:00 AM
- Lunch buffet (12:00 PM to 02:40 PM) or Buger Bar (12:00 PM to 03:00 PM)
- Themed dinner buffet: 07:00 PM to 10:00 PM
- Buffet dinner is organized twice a week on the Beach Esplanade every Wednesday & Saturday night
- Afternoon tea/coffee, cake or pancake: 04:00 PM to 05:00 PM
- Drinks included: tea/coffee, juice, water, beer, preselection of cocktails and locally bottled spirits. Served at the main Bar (Dolphin Bar) from 10:30 AM to 10:30 PM

Reviews of Anelia Resort & Spa from real guests

Provided by verified guests of Agoda
7.7
/
10
Cleanliness7.6
Facilities7.3
Location8.0
Room comfort and quality8.4
Service7.7
Value for money7.8
High score for Mauritius Island
Rating
9+ Exceptional (25)
8-9 Excellent (11)
7-8 Very Good (17)
6-7 Good (5)
<6 Below Expectation (18)
Time of the year
Mar - May (14)
Jun - Aug (12)
Sep - Nov (25)
Dec - Feb (25)
All guests (146)
All room types
All languages

Show reviews that mention 

Showing 76 verified guest comments
1234
10.0
Exceptional
Pia from India
Couple
Stayed 4 nights in April 2019

Awesome Resort, best location in Flic and Flac! ”

Our room had a clear view of the blue sea! Waking up to the sound of the water was therapeutic to say the least. The resort has a nice infinity pool and more importantly, lovely sea view rooms. The food served was world class and staff were very courteous. I would highly recommend Anelia to all !

Reviewed May 02, 2019

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10.0
Exceptional
Anthony from South Africa
Couple
Stayed 2 nights in July 2019

Excellent Quiet Place - Paradise!”

Thank you to all the staff of Anelia - we had the most wonderful stay. Would like to suggest they have an ATM on the premises to withdraw cash to tip the staff.

Reviewed July 14, 2019

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Dear Anthony, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in Mauritius. Regards Guest Relation Team

Responded October 01, 2019
Anelia Resort & Spa
10.0
Exceptional
Nilufer from Turkey
Couple
Stayed 5 nights in July 2019

Great experience”

If you have the chance to travel to Mauritius Flic en flac reagion is an ideal place and Anelia resort is highly suggested with its location helpful friendly and sincere staff including the manager the animation team the recentionists shortly all was good Nilüfer Turkey

Reviewed July 25, 2019

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Dear Nilufer. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. You can find us on Facebook and Instagram if there is anything we can help you with. Regards Guest Relation Team

Responded October 01, 2019
Anelia Resort & Spa
10.0
Exceptional
YASIR from United Arab Emirates
Couple
Stayed 5 nights in November 2019

Perfect destination”

Location, food, price everything was perfect.

Reviewed November 21, 2019

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10.0
Exceptional
Daniel from Mauritius
Group
Superior Room
Stayed 2 nights in August 2019

Exceptional”

The place has real good value for money

Reviewed September 24, 2019

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Dear Daniel. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and we are looking forward to welcoming you again at Anelia Resort & Spa.

Responded October 01, 2019
Anelia Resort & Spa
9.2
Exceptional
Thomas from Norway
Couple
Superior Room
Stayed 7 nights in November 2019

Lovely place, but mediocre food”

Beautiful place by the sea. Great room. The food was not very good. And very unhygienic with birds eating directly from the bread buffet. Beach and activities was great. Good value for money.

Reviewed November 10, 2019

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9.2
Exceptional
nicholas from South Africa
Business traveler
Stayed 2 nights in April 2019

Exceptional”

staff is very friendly and welcoming,loved the environmemnt a lot

Reviewed April 24, 2019

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8.4
Excellent
Dovile
Couple
Stayed 2 nights in May 2019

A couple from Lithuania”

We find the hotel very good as for 4 star. The room was very good, well equipped, sea view. The food in the restaurant was good, enough options to choose from Indian to European food. The views and infinity views are very good. We recommend this hotel half board.

Reviewed May 14, 2019

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Dear Dovile, I am glad to hear that you enjoyed your stay with us and that you would recommend us. We hope to welcome you back to the hotel in the near future. Regards Guest Relation Team

Responded October 01, 2019
Anelia Resort & Spa
8.0
Excellent
FRANCOISE from Australia
Couple
Stayed 17 nights in October 2019

Good overall and room for improvements ”

Staff friendly but sometime lacking attention to small details.Indians from India were eating with hands at the dining table when cutlery has been supplied which lowered the standard of the resort immediately. Administration slow to act on report regarding shower drain and odour .Choice of desserts poor and popular ice cream only served once a week.Entertainment in the evening needs improvement and appropriate dining music needs improvement at breakfast and dinner. Activities board should be displayed at entrance to reception or /and on TV in room.Guide to taxi fares would be welcomed. Table mats would be more appropriate than full dining table cover as it clashes with the seaside theme.Choice of fruits for breakfast should be improved and bacon quite often overcooked. Comments made are minor improvements to be on par with other resorts on island.

Reviewed October 28, 2019

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9.2
Exceptional
Nomthy from South Africa
Couple
Superior Room
Stayed 2 nights in November 2019

Exceptional”

the best ever

Reviewed November 26, 2019

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8.0
Excellent
Vuyokazi from South Africa
Couple
Superior Room
Stayed 6 nights in November 2019

Beach relaxation ”

The location is excellent, you stay close to the beach. Pity when we arrived we didn’t stay in the type of room that we had originally booked. The staff are hospitable and they make you comfortable. The coffee is great and the food.

Reviewed November 28, 2019

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8.8
Excellent
Anja from Mauritius
Couple
Deluxe Room
Stayed 1 night in January 2019

Fantastic location”

Location is fantastic, Friendly dtaff en good facilities,

Reviewed January 28, 2019

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8.0
Excellent
Natalie from Australia
Group
Stayed 5 nights in December 2019

Enjoyable stay ”

Decent location however would have preferred to be closer to the main beach however still walking distance. Good staff and accommodation. Not really luxury accommodation but everything was clean and reasonably well kept. We enjoyed our stay and would recommend. Good value for money.

Reviewed December 21, 2019

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7.2
Very good
Elsie
Business traveler
Superior Room
Stayed 2 nights in August 2019

Mauritius- Island Vibes and”

Anelia Hotel offers anyone a comfortable stay during your visit in Mauritius, be it for Businesses or Vacation. The resort has a variety of modernly furnished airconditioned rooms available to suit your needs, from sea-facing to the lovely family units which are all cleaned daily to ensure guests are comfortable. Rooms are surrounded by lush gardens. The resort has entertainment available for all ages, lively evening performances ensure you get to know the island culture, daily outdoor activities ensure you see the beauty of the surrounding Flic en Flac area or a games room to keep the young ones busy. Other water activities also include snorkeling and diving. If you choose to opt for a more relaxing day around the pool, while working on your tan, you will be treated with amazing beach views and a variety of beverages and meals to choose from. The onsite spa has a variety of services to choose from which will allow you to unwind and relax while enjoying your stay in Mauritius.

Reviewed September 08, 2019

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Dear Elsie. Thank you for taking time to review our property. We appreciate your positive feedback about your stay with us. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, our team and I will be so pleased to welcoming in our midst. Regards Guests Relation

Responded October 01, 2019
Anelia Resort & Spa
8.0
Excellent
Bianca from South Africa
Family with teens
Stayed 8 nights in September 2019

Was a good stay ”

Our first room had an interleading door I don’t think there are properly sound proofed was terribly noisy and cause some problems. We moved to another room was much better

Reviewed October 03, 2019

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6.4
Good
SATHIEVEN from Mauritius
Couple
Superior Room
Stayed 2 nights in March 2022

Staff and check-in issues”

Had a challenge with the check-in as what was advertised through Agoda and what was received as confirmation by the resort did not reconcile. Took a day to get sorted…should be a much more integrated system of working if customers are booking online. Also had a problem with a young staff member the 2nd night of our visit. She had a terrible attitude was very unwilling to serve us and totally unfriendly.

Reviewed March 04, 2022

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6.4
Good
Tamir from Israel
Couple
Superior Room
Stayed 1 night in August 2019

Good”

The hotel is not maintained ,The pool is not in good shape

Reviewed August 08, 2019

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5.2
Pat from South Africa
Couple
Stayed 1 night in January 2019

Above average”

An ok hotel as far as food and amenities go. Check in is slow and painful - was asked to mail my reservation/payment confirmation twice and she eventually found the reservation?! Agoda states sea facing - got the last room at the back of the hotel far from everywhere and a tiny ocean view. Supervisor of front desk also doesn’t know the difference between sea facing and sea view however did change the room after I complained that this is not what I booked and paid for. Was only able to occupy my room one and a half hours after check in time despite the fact I arrived a couple of hours before 2pm. Food ok but wait staff very good. No beach or ocean swimming - pics misleading. Would not go back or recommend.

Reviewed January 10, 2019

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3.2
Meline from Switzerland
Solo traveler
Stayed 1 night in March 2019

Bad management ”

Thé hôtel itself was ok but I have experienced the worse management ever in a hotel. We had to change room 3 time because of aircon issues and with limited help and customer service. In these instance you would upgrade the clients and we even got a worse room .... each time we were told that management would talk to us and it only happened 48 jours later when we decided to leave as we were not happy at all. At that point we were given an upgrade but it was simply too late. We agreed reimbursement of the last nights and even then I had to battle it upon my return as he manager has not done what was promised ..... this was the worse experience I ever in a hotel and I travel 30%of my time.

Reviewed April 07, 2019

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2.8
Barbara
Couple
Stayed 8 nights in May 2019

Terrible hotel”

The service was really poor from check in right through to the staff. Quite clearly all in dire need of training. Our room was dirty. Had to request additional towels more than once before receiving them. No sleep for 3 night as people in room 315 were fighting screaming shouting and bashing things around til 0200 in the morning. Food was really poor for an island destination and we supposedly paid 20% of the cost as a special. Well if we had paid full amount we would definitely be requesting a full refund

Reviewed May 21, 2019

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1234
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