Travelling to Macau SAR, China? Read all updated requirements before you book.
Lobby, Grand Hyatt Macau Hotel in Macau
Grand Suite King - Guestroom, Grand Hyatt Macau Hotel in Macau
Lobby, Grand Hyatt Macau Hotel in Macau
Swimming pool [outdoor], Grand Hyatt Macau Hotel in Macau
Fitness center, Grand Hyatt Macau Hotel in Macau
Kid’s club, Grand Hyatt Macau Hotel in Macau
Kid’s club, Grand Hyatt Macau Hotel in Macau

Removed from saved list

9

Exceptional

5,669 reviews

5,669 reviews

Housekeeping45
View40
Breakfast12
See map

8.8

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
FREE
Walkable places
Para Club

20 m

The Countdown Hotel

20 m

Taboo Show

20 m

City of Dreams Casino

30 m

The House of Dancing Water

90 m

Popular landmarks
Casino at Venetian Macao

740 m

Macao Museum

4.6 km

Macau Tower Convention & Entertainment Centre

4.6 km

Grand Lisboa Casino

5.2 km

St. Dominic's Church

5.2 km

Closest landmarks
Pátio frontal

330 m

Kids Cavern (Cotai Sands Central)

350 m

MUST Stadium

380 m

Sands Cotai Central Casino

420 m

Planet J

430 m

Grand Hyatt Macau Hotel

City of Dreams Estrada do Istmo, Cotai, Macau, Macau SAR, China, 999078 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Cotai part of Macau, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Ruins of St. Paul's. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

250 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Guests who staying at 1 King Club Access, 2 Twin Club Access, Grand Suite King Club, Grand Suite Twin Club, Grand Deluxe Suite Club, Grand Executive Suite, Grand Executive Fountain View Suite, Premier Suite and Diplomat Suite can enjoy exclusive Grand Club privileges including breakfast, evening cocktails and more at our Grand Club Lounge. In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitation procedures. Please contact the property for more information."

Facilities

Airport transfer

Bicycle rental

Valet parking

Shuttle service

Hot tub

Kids club

Free Wi-Fi in all rooms!

Front desk [24-hour]

This property is in high demand!

5 travelers have booked today.

Value for money8.8
Distance to city center2.0 km
Location rating8.8
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport1.4 km

Rooms available at Grand Hyatt Macau Hotel

Excellent
Room comfort & quality

8.9

Premier Suite
...
  • Room size: 110 m²/1184 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed Club Access
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Suite T Club
...
  • Room size: 64 m²/689 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Grand Deluxe Suite Club
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 TW CLUB ACCESS
...
  • Room size: 52 m²/560 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Diplomat Suite
...
  • Room size: 165 m²/1776 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Grand Executive Suite
...
  • Room size: 72 m²/775 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Suite King Club
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Gnd Ex Ftn V Suite
...
  • Room size: 72 m²/775 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Grand Deluxe Suite King
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Grand Hyatt Macau Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Hyatt Macau Hotel?

Grand Hyatt Macau Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Grand Hyatt Macau Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Hyatt Macau Hotel has a car park right on site for maximum convenience. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Macau with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Grand Hyatt Macau Hotel?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Grand Hyatt Macau Hotel. A selection of food types including western, full american and asian breakfast options is available for guests. There's an additional charge of 327.8 HKD for adults and 327.8 HKD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Hyatt Macau Hotel?

Grand Hyatt Macau Hotel features 2 on-site restaurants for your dining convenience. Meals served include dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Grand Hyatt Macau Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Grand Hyatt Macau Hotel. Small or intimate events like birthday parties and honeymoons can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at Grand Hyatt Macau Hotel?

On-site venues and convenient event services make Grand Hyatt Macau Hotel an ideal choice for hosting events such as corporate events, conferences and meetings. The venue available at the hotel can accommodate up to 20 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Hyatt Macau Hotel?

Grand Hyatt Macau Hotel does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Grand Hyatt Macau Hotel?

The closest train, metro, or bus station is Cotai East Station, 230 m away from Grand Hyatt Macau Hotel.

What restaurants are nearby Grand Hyatt Macau Hotel?

Grand Hyatt Macau Hotel’s neighborhood is Cotai which includes popular restaurants such as Le Buffet, Urban Kitchen and Spotlight.

What popular shopping places are close to Grand Hyatt Macau Hotel?

Located in the Cotai area, Grand Hyatt Macau Hotel is close to great shopping choices like Fortune Diamond (Galaxy Macau), Hard Rock Hotel and The Shoppes at Cotai Sands Central.

What are popular attractions near Grand Hyatt Macau Hotel?

Grand Hyatt Macau Hotel’s location in the Cotai neighborhood makes it close to famous attractions including Eiffel Tower Experience at Parisian Macau, Skycab Cable Car (Wynn Palace) and Fortune Diamond at Galaxy Macau.

See map

Explore the neighborhood

What people love about Grand Hyatt Macau Hotel

  • 9.2

    Exceptional
    Cleanliness

    "Hotel is clean and luxury, good decorate with Modern style."

    Bongkot

    |

    December 19, 2019

  • 10

    Exceptional
    Cleanliness

    "The rooms were big and clean."

    alexa

    |

    December 3, 2019

  • 8

    Very good
    Location

    "Location good, nice hotel"

    LEOW

    |

    December 27, 2019

Overall rating:

9

Exceptional
5,669 reviews
Cleanliness
9.3
Facilities
8.9
Location
8.8
Read all reviews >
What travelers say they love:
Huge and luxurious room, great service, good location
Harry from Indonesia
Family with young children
More about Grand Hyatt Macau Hotel

More about Grand Hyatt Macau Hotel

Grand Hyatt Macau Hotel

When you are looking for comfortable and convenient accommodations in Macau, make Grand Hyatt Macau Hotel your home away from home. A stay at Grand Hyatt Macau Hotel ensures an easy access to the lively city and all of its wonders. The true local flavors and culture of Macau are yours with a stay at Grand Hyatt Macau Hotel, located just 6.0 km from the famous Ruins of St. Paul's.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Grand Hyatt Macau Hotel. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Macau can be assisted with taxi and shuttle services available.
Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out and luggage storage. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Grand Hyatt Macau Hotel.
In-room conveniences such as 24-hour room service and daily housekeeping will make staying in a great choice. Smoking may only take place in restricted designated areas.
Rooms at Grand Hyatt Macau Hotel are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with television, in-room video streaming and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Grand Hyatt Macau Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar, nightclub and casino for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Grand Hyatt Macau Hotel has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the massage, hot tub, steam room and spa. The many offerings at Grand Hyatt Macau Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at Grand Hyatt Macau Hotel gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Test your skills! Get competitive with your travel group or other guests, at the hotel's tennis court. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

While in Macau, take some time to venture outside of Grand Hyatt Macau Hotel. Try your luck at Casino at Venetian Macao located 740 m away where various games of chance are available for adults. Just don’t bet more than you can afford to lose.

Show less

Amenities and facilities

Excellent
Facilities

8.9

Most talked about facilities

Housekeeping

65 mentions

Swimming Pool

37 mentions

Breakfast

33 mentions

Food & Dining

27 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Casino
  • Fitness center
  • Hot tub
  • Massage
  • Nightclub
  • Pool facilities
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Bottle of water
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
For the kids
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • Allergy-free rooms
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Bathroom phone
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Mirror
  • On-demand movies
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Toiletries
  • Wake-up service

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site
mezza9 Macau
  • Cuisine: Chinese, International, Japanese
  • Menu: Buffet
Beijing Kitchen
  • Cuisine: Chinese
  • Menu: A-la-carte
Lobby Lounge
  • Cuisine: Chinese, Local
  • Menu: A-la-carte

Location

City of Dreams Estrada do Istmo, Cotai, Macau, Macau SAR, China, 999078
Excellent
Location

8.8

Airports
  • Macau International Airport (MFM) - Macau SAR, China
    1.4 km 6 min drive
  • Zhuhai Jinwan Airport (ZUH) - China
    25.3 km
Public transportation
  • Cotai East Station
    230 m
  • MUST Station
    560 m
Hospital or clinic
  • American Dental
    1.2 km
Convenience store
  • 7 Eleven
    440 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Casino at Venetian Macao
    740 m
  • Macao Museum
    4.6 km
  • Macau Tower Convention & Entertainment Centre
    4.6 km
  • Grand Lisboa Casino
    5.2 km
  • St. Dominic's Church
    5.2 km
  • A-Ma Temple
    5.5 km
  • Senado Square
    5.7 km
  • Historic Centre of Macau
    5.7 km
  • Monte Forte (Fortaleza do Monte)
    5.9 km
  • Ruins of St. Paul's
    6.0 km
Nearby landmarks
  • Para Club
    20 m
  • The Countdown Hotel
    20 m
  • Taboo Show
    20 m
  • City of Dreams Casino
    30 m
  • The House of Dancing Water
    90 m
  • Dragone Show
    190 m
  • The Spectacle (MGM Cotai)
    210 m
  • Cotai East Station
    230 m
  • Cotai Strip Resorts
    240 m
  • Skycab Cable Car (Wynn Palace)
    270 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property offers complimentary one-time buffet dinner per room per stay for Grand Offer Package.
  • Alcohol is available in the minibar at an extra charge.
  • The Grand Offer which includes 2 complimentary buffet credits is only for 2 persons per room. Extra bed fee does not include benefits for the third person.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out from11:00
  • Check-out until11:00
Getting around
  • Distance from city center2.0 km
  • Travel time to airport (minutes)6
Extras
  • Breakfast charge (unless included in room price)327.8 HKD
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors37
  • Number of restaurants2
  • Number of rooms 791
  • Room voltage220
  • Year property opened2009

Property announcements

Guests who staying at 1 King Club Access, 2 Twin Club Access, Grand Suite King Club, Grand Suite Twin Club, Grand Deluxe Suite Club, Grand Executive Suite, Grand Executive Fountain View Suite, Premier Suite and Diplomat Suite can enjoy exclusive Grand Club privileges including breakfast, evening cocktails and more at our Grand Club Lounge. In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitation procedures. Please contact the property for more information.

Reviews of Grand Hyatt Macau Hotel from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.3
Facilities8.9
Location8.8
Room comfort and quality8.9
Service9.2
Value for money8.8
High score for Macau
Rating
9+ Exceptional (981)
8-9 Excellent (405)
7-8 Very Good (241)
6-7 Good (70)
<6 Below Expectation (76)
Time of the year
Mar - May (293)
Jun - Aug (528)
Sep - Nov (518)
Dec - Feb (434)
All guests (3,352)
All room types
All languages

Show reviews that mention 

Showing 1,773 verified guest comments
12345
10.0
Exceptional
Kwok from Hong Kong SAR, China
Family with young children
Grand Suite King
Stayed 2 nights in August 2019

Good Experience in Grand Hyatt”

Grand Hyatt is a very nice hotel for residence. The bus stop of shuttle is closed to the lobby, the staffs are warm and welcome. The check in process is fast too. The room is big and clean, and they serve me a free cake to celebrate anniversary of my wife. In conclusion, it is a good experience to stay in Grand Hyatt. I will go again next time when I travel to Macau.

Reviewed August 29, 2019

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Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. Indeed, providing a comfortable hotel experience is one of our missions. We look forward to welcoming you back in the near future.

Responded August 30, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Tzyy from Singapore
Solo traveler
1 King Deluxe
Stayed 2 nights in July 2019

Excellent!”

Huge and seriously beautiful room! Especially love the toilet, beautiful! Great location, strongly recommend all to stay at Taipa area instead because it is really the best location, new and clean, with great shopping places around. Shuttle bus is available from the ferry terminal. Staffs are helpful and nice, great services! Would definitely stay again!

Reviewed September 11, 2019

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Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

Responded September 17, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Yuen from Hong Kong SAR, China
Group
2 Twin Deluxe
Stayed 1 night in July 2019

great experience, spacious and beautiful view room, very satisfactory”

spacious room, with fountain view. very nice, quiet and clean. have coffee maker, we are very happy to make coffee in very short time. bath and shower in one room is very good. This is the biggest room and the best satisfactory that I ever stay in Macau hotel.

Reviewed July 05, 2019

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Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

Responded July 17, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Chia from Malaysia
Family with teens
2 Twin Deluxe
Stayed 1 night in June 2019

value for money & great hospitality ”

We was serve by Ms Renee Diep & Tina Yu. Both of their hospitality is excellent and very infomrative too on the transportation guide to walk around in macau. Both of them was very concern on our amenities, if there is anyhting not enough, they will arrange and bring it to our room. Our room view is excellent too, because facing to the wynn palace hotel water fountain and it will keep showing for every few second and the night view is the best. Other than that, the hotel it self is joining to the city of dreams if you plan to watch The House Of Dancing Water show .

Reviewed June 13, 2019

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Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. Indeed providing a comfortable hotel experience is one of our missions. We look forward to welcoming you back in the near future.

Responded July 17, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
NG from Malaysia
Family with teens
2 Twin Deluxe
Stayed 2 nights in November 2019

Awesome stayed ”

Come to Macau few times already , first time stay at grand Hyatt feel very good and clean front desk was very helpful and patient to explain everything and I would to special thank you Sigit he was very helpful and last time seen we have a lot of luggage he initiative to help us bring ours luggage to shuttle bus I’m very appreciate it! Next time when come to macau I will definitely to stay again here .

Reviewed November 29, 2019

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It is great to hear that you thoroughly enjoyed your stay and we are happy that you have a great hospitality experience with us. We truly hope we will have the pleasure of welcoming you back very soon to the Grand Hyatt Macau. It is wonderful to know that you had a very enjoyable stay with us once again.

Responded December 06, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Leon from Singapore
Couple
1 King Deluxe
Stayed 2 nights in March 2019

Excellent service and wonderfully big room”

Service prior to arrival and during check-in is highly impeccable. The hotel provided small gestures to celebrate our anniversary during our stay, which made the stay even more enjoyable. The room was incredibly spacious with outstandingly modern interiors and was super comfortable. Free hotel shuttles to almost every part of Macau were available during our stay too.

Reviewed April 05, 2019

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Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

Responded April 09, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Yuk from Singapore
Group
2 Twin Deluxe
Stayed 2 nights in May 2019

Beautiful Room and Friendly Staff ”

We were here for a short getaway from Singapore and was glad to be served by Ms. Stella(Our 5 Stars recommendation)who is the front office lady helping us to check in. She was very friendly and help us with clearing some of the directory questions which we have. Throughout the conversations, she never stops portraying that beautiful smile of her which definitely brightens me and my wife days after a long transit to arrive. The room was beautiful with a nice view at Wynn Palace fountain, comfy bed, and nice shower facilities. We will definitely return to stay again.

Reviewed June 18, 2019

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Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. Indeed providing a comfortable hotel experience is one of our missions. We look forward to welcoming you back in the near future.

Responded July 17, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Yee from Hong Kong SAR, China
Family with young children
1 King Deluxe
Stayed 1 night in August 2019

Good Service and nice food”

We checked in late at 9pm and only the last non-smoking room is available for us. We ordered room service for supper and the food was very nice and up to standard. The price is fair in view of the hotel standard and food quality. We added on the buffet breakfast option during check in at 30% off and our kids under 6 could enjoy for free. There were wide variety of food for selection at mezza9 and overall experience was very good! We swam in the morning at the family hot tub with massage function. Would stay in this hotel again next summer!

Reviewed August 20, 2019

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Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

Responded August 21, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Astina from Malaysia
Couple
1 King Deluxe
Stayed 2 nights in September 2019

Thank you Grand Hyatt for this memorable stay”

All the staffs from reception, to housekeeping, to service desks and security guards were well trained with all information on Macao. Helpful and friendly at the same time. We kept asking a lot of questions from different parties be it house keeping, security guard or any staff in the premise related to location and transportation, all can answer very well. Very nice hotel view. Convenient as city of dreams provided free shuttle to and fro the hotel from multiple locations. Will certainly stay in this hotel again if I ever travel to Macao in future.

Reviewed September 10, 2019

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It is great to hear that you thoroughly enjoyed your stay from the guestroom and breakfast to the location and hospitality of our staff. We look forward to welcoming you back in the near future.

Responded September 10, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Chung from Hong Kong SAR, China
Couple
1 King Deluxe
Stayed 1 night in January 2019

Great Service”

The hotel is clean and neat with classy interior. The service from everyone from the Grand Hyatt team is professional and sweet. I have left an item in my hotel room during my stay, the staff are helpful and assist me through the process. Thanks a lot! And would love to stay there again.

Reviewed January 09, 2019

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Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

Responded January 30, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Henry from Indonesia
Family with young children
1 King Deluxe
Stayed 2 nights in July 2019

Excellent service ”

It was my 3rd time staying at GH macao. So during check in this time, i asked if it was possible to get an upgrade, not hoping to much since the hotel was very busy that day. The friendly staff, Jackie and Echo, upgraded us to a suite room with fountain view, with big living area. We traveled with our 7 year old daughter, and she was thrilled! Echo even gave her a soft toy as a welcome gift and escorted us to our room. I couldn’t be happier with their services and that’s a Hyatt standard. Thank you

Reviewed July 05, 2019

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Thank you for your feedback following your recent visit at Grand Hyatt Macau. We are delighted to hear that you enjoyed your experience with us and the impeccable service provided by our dedicated associates.We look forward to welcoming you back in the near future.

Responded July 17, 2019
Grand Hyatt Macau Hotel
9.6
Exceptional
Ser from Singapore
Group
1 King Deluxe
Stayed 3 nights in March 2019

Excellent value for money !”

Room & Hotel cleanliness: Excellent Service: Excellent, from the check-in to the housekeeping to the plumber technician. Food: We tried the buffet breakfast, there was a wide variety of food with good quality. Location: Located within the City of Dreams shopping mall (in the Cotai area), with a wide choice of restaurants, & a convenience shop located at the basement, near the shuttle bus area, where we bought snacks & bananas for supper. There is free shuttle bus service to MGM, Wynn Palace, Galaxy Resorts, Venetian, Studio City & Sands Cotai Central. If you prefer to walk, the Sands Cotai Central shopping mall is just across the road, though there is no shelter from the rain or sun. From Sands Cotai Central, it is a short & sheltered walk to the Shoppes at Venetian, Shoppes at Parisian, & Shoppes at Four Seasons shopping malls.

Reviewed March 15, 2019

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It is great to hear that you thoroughly enjoyed your stay and we are happy that you have a great hospitality experience with us. We truly hope we will have the pleasure of welcoming you back very soon to the Grand Hyatt Macau.

Responded March 21, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Ai from Taiwan
Group
2 Twin Deluxe
Stayed 1 night in October 2019

Worth to spend the time in the Grand Hyatt!”

The Grand Hyatt Macao has at least two golden key owners. That means the Grand Hyatt Macao could help you any thing in need. During my one night stay, they really provide the highest quality of the service. In the room, they provided the best facilities. Also, you can walk to the show, dancing water, to enjoy the wonderful time. The Grand Hyatt Macao is worth everyone to spend your time there.

Reviewed October 20, 2019

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Thank you very much for taking the time to pass on your comments with us. We are delighted to learn that you are satisfied with the services and facilities in our hotel. Thank you for staying with us and we look forward to have the pleasure of welcoming you back to Grand Hyatt Macau in the near future.

Responded December 06, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Naruemon from Thailand
Family with teens
2 Twin Deluxe
Stayed 1 night in March 2019

The best after all”

Worth every penny for the room that I stayed. It was a beautiful room and the view was great. The hotel located in a good location. The room and lobby were very clean. Especially staffs , they were really nice and helpful.

Reviewed March 17, 2019

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Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. Indeed providing a comfortable hotel experience is one of our missions. We look forward to welcoming you back in the near future.

Responded March 21, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Kiu from Hong Kong SAR, China
Family with young children
2 Twin Deluxe
Stayed 1 night in June 2019

Big room and good service”

Room is big and clean. My 5 and 8 years old sons love it so much that they don’t even want to leave the room. Service from hotel lobby to restaurant were superb. Really like the tranquility as the hotel doesn’t have any casino downstairs.

Reviewed June 16, 2019

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Thanks for taking the time to share your recent stay with us. We are very pleased to see that you had a fantastic stay. We look forward to welcoming you back in the near future.

Responded July 17, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Milan from Czech Republic
Couple
1 KING FNTN VIEW
Stayed 3 nights in October 2019

Top +++++”

Absolutely amazing, staff always ready for help, room was unbelievably clean, longue in 32 is worth for every penny. Another thing what i have to higlight is outdoor hot spa... We really enjoyed our stay at hotel and for sure we would like to come back again. Milan

Reviewed November 03, 2019

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Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

Responded December 06, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Elaine from Hong Kong SAR, China
Family with young children
2 Twin Deluxe
Stayed 1 night in July 2019

Exceptional”

Rooms are spacious and comfortable with stunning views. Food at Mezza 9 is great, we spent both dinner and breakfast there. Special thanks to Tina and Cindy for their warm greetings and great services that made our family trip a memorable one.

Reviewed July 16, 2019

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Thank you for taking the time to tell us about your recent stay at Grand Hyatt Macau. We always strive to ensure a special guest experience and your comments are extremely encouraging. We look forward to welcoming you back in the near future.

Responded July 17, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
Lemuel
Couple
1 KING FNTN VIEW
Stayed 4 nights in September 2019

Excellent service and stay”

Loved the view of the fountain! Very comfortable stay and staff was pleasant and hospitable. Would soooo love to stay here again! It was the perfect honeymoon getaway for us.

Reviewed September 14, 2019

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We truly hope we will have the pleasure of welcoming you back very soon to the Grand Hyatt Macau.

Responded September 17, 2019
Grand Hyatt Macau Hotel
10.0
Exceptional
wei from Malaysia
Couple
1 King Deluxe
Stayed 1 night in November 2019

Excellent Hotel”

The service from every single staff is warm and professional, especially Ms Echo Chen and Ms Samira Luo. They have upgraded my room after they notice that the day is my girlfriend birthday. Spacious room with quality facility, the design of room is our liking too. We have a nice view from the room which can see the fountain of Wynn Palace. A Great stay and sure will be back again.

Reviewed December 20, 2019

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Thank you for your feedback following your recent visit at Grand Hyatt Macau. We are delighted to hear that you enjoyed your experience with us and the impeccable service provided by our dedicated associates.We look forward to welcoming you back in the near future.

Responded February 10, 2020
Grand Hyatt Macau Hotel
10.0
Exceptional
Wing from Hong Kong SAR, China
Couple
1 King Deluxe
Stayed 1 night in November 2019

Great service, clean room”

Free shuttle bus from the pier, received warm welcome once we stepped out from shuttle bus. Staff are nice, room is super clean. Great choice when staying in Macau.

Reviewed November 13, 2019

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Thank you for your feedback following your recent visit at Grand Hyatt Macau. We are delighted to hear that you enjoyed your experience with us and the impeccable service provided by our dedicated associates.We look forward to welcoming you back in the near future.

Responded December 06, 2019
Grand Hyatt Macau Hotel
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