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Hotel Okura Macau
Hotel Okura Macau
Hotel Okura Macau
Hotel Okura Macau
Hotel Okura Macau
Hotel Okura Macau
Hotel Okura Macau

Removed from saved list

8.9

Excellent

6,989 reviews

6,989 reviews

Housekeeping63
Swimming Pool10
Breakfast8
See map

8.8

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
FREE
Walkable places
Casino Grand Waldo

50 m

Galaxy Macau Building

140 m

China Rouge Private Club

260 m

UA Cinema Galaxy Macau

350 m

Galaxy Grand Resort Deck

350 m

Popular landmarks
Casino at Venetian Macao

820 m

Macau Tower Convention & Entertainment Centre

3.8 km

Macao Museum

4.5 km

A-Ma Temple

4.6 km

Grand Lisboa Casino

4.6 km

Closest landmarks
Kiang Wu Hospital Taipa Clinic

340 m

Si Toi

520 m

Museum of Taipa & Coloane History

520 m

Old Taipa Tavern

530 m

Stadium Station

570 m

Hotel Okura Macau

Avenida Marginal Flor de Lotus, Cotai, Macau, Macau SAR, China - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Cotai part of Macau, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Ruins of St. Paul's. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

320 meters to public transportation

Check-in [24-hour]

Free airport transfer

830 meters to Casino at Venetian Macao

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Macau every 6 minutes on Agoda.com
Value for money8.3
Distance to city center1.0 km
Location rating8.8
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport2.7 km

Rooms available at Hotel Okura Macau

Excellent
Room comfort & quality

8.9

Junior Suite
...
  • Room size: 84 m²/904 ft²
  • Outdoor view
  • 2 double beds or 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 46 m²/495 ft²
  • City view
  • 2 double beds or 1 king bed
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Royal Suite
...
  • Room size: 126 m²/1356 ft²
  • Pool view
  • 1 king bed
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Superior Suite
...
  • Room size: 99 m²/1066 ft²
  • City view
  • 1 king bed or 2 single beds
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Deluxe Room King
...
  • Room size: 46 m²/495 ft²
  • City view
  • 1 king bed
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Deluxe Room Twin
...
  • Room size: 46 m²/495 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Suite Room
...
  • Room size: 115 m²/1238 ft²
  • City view
  • 1 king bed
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Deluxe Resort View King
...
  • Room size: 46 m²/495 ft²
  • Pool view
  • 1 king bed
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Deluxe Resort View Twin Room
...
  • Room size: 46 m²/495 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Superior Room King
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Okura Macau?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Okura Macau?

Hotel Okura Macau is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at Hotel Okura Macau also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hotel Okura Macau has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 720 HKD per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Macau with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Hotel Okura Macau?

There's an additional charge of 209 HKD for adults and 105 HKD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hotel Okura Macau?

Hotel Okura Macau features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Hotel Okura Macau?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Hotel Okura Macau. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at Hotel Okura Macau?

On-site venues and convenient event services make Hotel Okura Macau an ideal choice for hosting events such as seminars, conferences and meetings. The 4 venues can accommodate up to 20 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Hotel Okura Macau?

Hotel Okura Macau does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Hotel Okura Macau?

The closest train, metro, or bus station to Hotel Okura Macau is Cotai West Station, 750 m away.

What restaurants are nearby Hotel Okura Macau?

Restaurants including Le Buffet, Urban Kitchen and Spotlight are popular in Hotel Okura Macau’s neighborhood which is known as Cotai.

What popular shopping places are close to Hotel Okura Macau?

Shopping options in Hotel Okura Macau’s Cotai neighborhood include Fortune Diamond (Galaxy Macau), DFS Garlleria and The Shoppes at Cotai Sands Central.

What are popular attractions near Hotel Okura Macau?

Hotel Okura Macau’s location in the Cotai neighborhood makes it close to famous attractions including Eiffel Tower Experience at Parisian Macau, Skycab Cable Car (Wynn Palace) and Fortune Diamond at Galaxy Macau.

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See map

Explore the neighborhood

What people love about Hotel Okura Macau

  • 10

    Exceptional

    "One of the best hotel among the Galaxy Group."

    TOU

    |

    May 10, 2022

  • 10

    Exceptional

    "Personalised messages and greetings most appreciated."

    Cho

    |

    February 6, 2022

  • 9.6

    Exceptional
    Staff 

    "Staff members of this hotel are all very polite!"

    MEI

    |

    February 4, 2022

Property ranking|Compared to 96 Macau properties
See all rankings
Room comfort score
8.9/10
Cleanliness score
9.2/10
Service score
9/10
Couples review score
8.9/10
Better than
91
%
of Macau properties
Better than
89
%
of Macau properties
Better than
88
%
of Macau properties
Better than
86
%
of Macau properties
Overall rating:

8.9

Excellent
6,989 reviews
Cleanliness
9.2
Facilities
8.9
Location
8.8
Read all reviews >
What travelers say they love:
I love to go back and celebrate my other year on this hotel.
Regine from Philippines
Couple
More about Hotel Okura Macau

More about Hotel Okura Macau

Hotel Okura Macau

Take everything available in Macau with a comfort stay at Hotel Okura Macau. Go beyond the touristy and get deeper into the offerings of Macau with a stay at Hotel Okura Macau, located merely 5.4 km from Ruins of St. Paul's.
Hotel Okura Macau provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Macau.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Hotel Okura Macau. Some rooms are equipped with blackout curtains and air conditioning for your convenience. Some rooms at Hotel Okura Macau include special design features like a separate living room. In-room entertainment such as television, in-room video streaming and cable TV is provided for guests in some selected rooms.
The hotel also offers a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. For sophisticated relaxation, be sure to visit the executive lounge.


Dining and things to do

Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar and casino can be as fun as a night out with your travel companions.
Hotel Okura Macau lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, hot tub, salon, steam room and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Water sports are incredibly convenient with water park provided by Hotel Okura Macau. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take advantage of the opportunity to explore Macau while in the city. See if it's your lucky day or night at Casino at Venetian Macao located 820 m away, where gambling is available for adults.


Reasons to stay here

Guests who stayed here rated the facilities above 89% of other accommodations in the city.
This hotel scores higher than 89% of the city's accommodations for cleanliness.
It's hard to beat the room comfort here, which is rated higher than 90% of other accommodations in Macau.

Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Swimming Pool

122 mentions

Housekeeping

111 mentions

Breakfast

49 mentions

Food & Dining

42 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Private beach
  • Sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Water park

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
Restaurants on site

Terrace Restaurant

  • Cuisine: International
  • Menu: A-la-carte

Nagomi

  • Cuisine: International

Yamazato Japanese Fine Dining

  • Cuisine: Japanese

28Floor Banquet

  • Cuisine: Chinese, Cantonese
Location
Avenida Marginal Flor de Lotus, Cotai, Macau, Macau SAR, China
Excellent
Location

8.8

Airports

  • Macau International Airport (MFM) - Macau SAR, China
    2.7 km 8 min drive
  • Zhuhai Jinwan Airport (ZUH) - China
    24.1 km

Public transportation

  • Pai Kok Station
    320 m
  • Stadium Station
    570 m

Hospital or clinic

  • Kiang Wu Hospital Taipa Clinic
    340 m

Convenience store

  • 7 Eleven
    120 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Casino at Venetian Macao
    820 m
  • Macau Tower Convention & Entertainment Centre
    3.8 km
  • Macao Museum
    4.5 km
  • A-Ma Temple
    4.6 km
  • Grand Lisboa Casino
    4.6 km
  • St. Dominic's Church
    4.8 km
  • Senado Square
    5.1 km
  • Historic Centre of Macau
    5.1 km
  • Monte Forte (Fortaleza do Monte)
    5.4 km
  • Ruins of St. Paul's
    5.5 km

Nearby landmarks

  • Casino Grand Waldo
    50 m
  • Galaxy Macau Building
    140 m
  • China Rouge Private Club
    260 m
  • Pai Kok Station
    320 m
  • Kiang Wu Hospital Taipa Clinic
    340 m
  • UA Cinema Galaxy Macau
    350 m
  • Galaxy Grand Resort Deck
    350 m
  • The Broadway
    360 m
  • Banyan Tree Spa
    360 m
  • Iao Kei
    450 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests staying at the property can access the Grand Resort Deck water park for free.
  • According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Airport transfer fee0 HKD
  • Distance from city center1.0 km
  • Travel time to airport (minutes)10

Extras

  • Breakfast charge (unless included in room price)209 HKD
  • Daily Internet/Wi-Fi fee0 HKD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors25
  • Number of restaurants3
  • Number of rooms 488
  • Room voltage220
  • Year property opened2011

Parking

  • Daily parking fee720 HKD
Property announcements

The operation hour of Gymnasium, Indoor Swimming Pool, Jacuzzi and massage Chair is from 09:00 AM to 09:00 PM (in-house guests only, closed on Tuesday).

Passes to access the Waterpark (Grand Resort Deck) are provided based on the number of paying guests per room. Additional guests must purchase day passes to access the Waterpark.

All guests are required to complete a health declaration form upon check-in indicating travel history in the last 14 days and personal health condition.

The operation hour of Fitness Centre is from 09:00 AM to 09:00 PM (closed on Tuesdays).

Okura Lounge & Business center is temporarily closed until further notice.

Skytop Wave Pool and Skytop Adventure Rapids close at sunset time and are subject to seasonal change and weather condition.

Galaxy Macau Grand Resort Deck will open from August 15, 2022, and will be closed for annual maintenance from November 2022 until further notice.

Free entry to “5 a.m.” Oil Painting Exhibition at GalaxyArt from Sep 27, 2022 to Feb 05, 2023.

Reviews of Hotel Okura Macau from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.2
Facilities8.9
Location8.8
Room comfort and quality8.9
Service9.0
Value for money8.3
High score for Macau
Rating
9+ Exceptional (1,542)
8-9 Excellent (811)
7-8 Very Good (686)
6-7 Good (189)
<6 Below Expectation (161)
Time of the year
Mar - May (818)
Jun - Aug (935)
Sep - Nov (885)
Dec - Feb (751)
All guests (5,116)
All room types
All languages

Show reviews that mention 

Showing 3,389 verified guest comments
12345
10.0
Exceptional
Kit from Hong Kong SAR, China
Couple
Stayed 2 nights in January 2020

完美住宿經驗”

I chose Hotel Okura Macau to celebrate my husband’s birthday. I had wanted to book the suite with sauna but I booked wrongly. I booked the Junior Suite which didn’t have in-room sauna. As I booked through agent, I could not change my booking. To my surprise, I was upgraded to Superior Suite which had the in-room sauna. We were very grateful for this arrangement. When we stepped in the room, we found the room super nice. The size was roomy, the bed was big and comfortable. The room was clean. The bathing facility was super, with steam shower, jacuzzi & sauna. This was the best accommodation experience I have ever had. In addition, the hotel gifted a tasteful cake and a bottle of wine for our birthday celebration. In addition to the hardware, all staff that we met at the hotel or through email were nice, polite and were well-addressed our request. This was a perfect stay and I would definitely revisit the hotel. The Superior Suite was super and I would book it again next time. Thank you!

Reviewed February 05, 2020

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10.0
Exceptional
Elinor from Singapore
Family with young children
Deluxe Room King
Stayed 4 nights in December 2019

Best Stay ever in my numerous visits to Macau ”

We are given the VIP check in and are served drinks and snacks while waiting for the procedure. There is Japanese Lady that taught my 2 young nieces how to fold a origami and the both of them enjoyed it. The room is good with a king bedder, a huge smart TV that we can mirror the shows that we prefer on to it. The toilet is huge with a sizeable tub that can easily fit 2 pax. Loves the water pressure at the shower that always took me longer to step out of it as it is so enjoyable. The WC is heated and installed with washlet function. The turn down service reminisce as if we are in Japan. The thoughtfulness of the hotel prepares 2 sets of kids bathrobe and bathroom slippers that delighted my nieces. The complimentary cakes and wines we received for my brother and parents anniversary were yummy! The only setback is the firmness of the pillows, they are too soft. The wave pool looks so fun but it's too cold during this season. Luckily, there is a indoor pool at Level 29 which we enjoyed

Reviewed December 09, 2019

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10.0
Exceptional
Jerlyn from Singapore
Family with young children
Deluxe Room Twin
Stayed 2 nights in September 2019

Splendid Wonderful Satisfied Stay”

Shuttle bus stops right at Diamond lobby and a minute away to Okura check-in lobby. Porter Jet, who helped carried our luggage was friendly and warm, explained the facilities at the hotel and even offered to bring us extra slippers for the kids. Minutes after check-in, extra towels and toothbrush were brought over as well, without having to be told; excellent service there, you had trained your staffs well! The pool deck with lazy and wave pool were the highlights for the kids. Had a great time there, with lots of kids life jackets and ring floats(Single and double) as well. There are also playground suitable for toddlers, slides for children above 120cm and adults too, can choose from Mild, medium and Extreme. Can in fact spend the whole day there. Awesome service provided by staffs and excellent facilities at the hotel. Worth the money for this 2 nights stay. Will book again if I’m coming back.

Reviewed September 15, 2019

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10.0
Exceptional
Fong from Singapore
Family with young children
Deluxe Room King
Stayed 2 nights in September 2019

Excellent Service, Great location with plenty of amenities, great for travellers with kids”

I highly recommend this hotel as the service is excellent! Special thanks to hotel staff Lito who went extra mile to help us to trace our lost baggage at HKIA with the airline and have it delivered right to our room as promised. Room is spacious and comfortable. Free shuttle bus to most of the places and best of all plenty of shops and food just right below the hotel. Will definitely stay in this hotel for future visit to Macau.

Reviewed September 13, 2019

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10.0
Exceptional
Stefan from Macau SAR, China
Family with young children
Deluxe Room
Stayed 1 night in September 2019

Pleasant stay”

The stay was great. Compliments to Arthur and Chef Akira in Yamazato, great hospitality and making sure our dining experience was satisfactory! Huan's smile from Housekeeping was contagious. Chloe was very anticipating, she spotted our child and offered children amenities to be sent up to the room. The travel agencies somehow did not specify our request for a King but Chloe tried her very best to locate one for us. Wallace in Front Office was a star, who assisted with us regarding our Lost & Found item. We called and told him that we would be arriving in a few minutes and he proactively offer to get things ready. By the time I stepped out of the car, he was already coming out to the porte cochere to greet us and handover the items to us for our convenience. Great team!

Reviewed October 04, 2019

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10.0
Exceptional
Yukie from Hong Kong SAR, China
Family with teens
Stayed 2 nights in October 2019

Fantastic holiday!”

2 nights holiday from Hong Kong. We enjoyed the facility of the room came with sauna steam and Jacuzzi separated living room, outdoor swimming pool and finally spectacle Galaxy view. Staff at the club were very helpful. We definitely will go back there again and again 香港から2泊休暇で行きました。 室内にサウナ、スチーム、ジャグジー、ウォシュレット、ベッドルームとは別にリビングルーム、小さなキッチンシンク、 そしてジム、屋内/屋外スイミングプール、最後に部屋から見るギャラクシービュー、何でも揃ってて最高でした!

Reviewed October 27, 2019

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10.0
Exceptional
kimberly from Macau SAR, China
Solo traveler
Deluxe Room King
Stayed 1 night in March 2021

Memorable Birthday in Hotel Okura Macao”

Very nice hotel!!! Thank you so much for giving me a warm welcome especially Masami of Front office who accompanied and oriented me about my room. I was so overwhelmed that they gave me complimentary cake and wine! It was indeed a very relaxing and unforgettable stay. The service was absolutely EXCELLENT from the time i checked-in until i checked-out. I am looking forward for more staycation in your hotel in the future!

Reviewed March 10, 2021

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10.0
Exceptional
Chien from Taiwan
Family with young children
Stayed 1 night in October 2019

Beautiful and spacious room”

We had a great time at Okura hotel. The room was very clean. Our tub was leaking but the staff took care of it really fast. Highly recommended for families with kids. Breakfast was good as well.

Reviewed October 08, 2019

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10.0
Exceptional
SOYEON from Hong Kong SAR, China
Couple
Deluxe Resort View King
Stayed 1 night in February 2019

I extended one night. I want to praise Vincent staff.”

I extended one night. My husband and I first visited Okura Hotel. It was such a good time. The room and staff were clean and friendly. I want to praise Vincent staff. Thank you^^

Reviewed March 06, 2019

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9.6
Exceptional
Susan from Macau SAR, China
Solo traveler
Deluxe Room King
Stayed 2 nights in February 2021

A relaxing staycation”

Staff The staff were excellent. The level of professionalism and courtesy was above expectations. They went out of their way to assist with every aspect of the stay. From helping to book a spa appointment to greeting me on arrival by name, the service was much appreciated. Facilities The gym is well equipped and though small it was not crowded when I visited. I would have appreciated clearer guidance on how to use the kinesis gym, tools because I had never seen them before. The pool is a nice size for a small number of guests but ideal for a quiet dip. The changing room has a beautiful sauna and steam room. Dining The veranda restaurant is small but the service is nice. I had room service and the time of delivery was quick and the quality was good. Rooms The rooms are beautiful designed and with every amenity you may expect. I appreciated the aesthetic of the decor as it was very pleasing and peaceful. The separate bathtub and shower was a nice addition. Overall, a very impressive hotel with good service (even during this exceptional pandemic situation) and beautiful rooms.

Reviewed February 08, 2021

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10.0
Exceptional
Edwin from Singapore
Group
Deluxe Room King
Stayed 4 nights in December 2019

Nice and clean hotel with perfect location and friendly staff ”

Always greeted with a smile by staff. Rooms are large, clean and nicely decorated. Huge 65 inch tv. Adequate channels. Perfect for families with young kids.

Reviewed December 16, 2019

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10.0
Exceptional
Wing from Hong Kong SAR, China
Couple
Deluxe Room King
Stayed 1 night in April 2019

Nice staff, spacious room, comfy stay”

All staff is very friendly, helpful and patient. The room is spacious (well, it may be because my room has been upgraded to the next category), and there is a pack of bath salt prepared in the washroom which allowing you to have a relaxing bath time. Location is great also as it is situated in Galaxy. A highly recommended hotel.

Reviewed May 08, 2019

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9.6
Exceptional
Edward from United States
Family with young children
Superior Deluxe Room (King)
Stayed 2 nights in July 2021

Comfort, service, view, restaurants, attractions and facilities”

I spend two nights in this hotel with my family recently and can recommend it for service, view, restaurants, and attractions and facilities. Excellent comfort including strong wi-fi signal, comfortable bed, great amenities, and excellent friendly, professional service. Located in the Galaxy casino, this hotel provides guest access to all scores of restaurants and to the pool and onsite water park, including the artificial beach, wave pool, lazy river, etc. Our room had a beautiful view of Cotai and neighboring Hengqin island. All in all, highly recommended.

Reviewed July 24, 2021

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10.0
Exceptional
SOYEON from Hong Kong SAR, China
Couple
Deluxe Room King
Stayed 1 night in February 2019

I want to praise Vincent staff.”

My husband and I first visited Okura Hotel. It was such a good time. The room and staff were clean and friendly. I want to praise Vincent staff.

Reviewed March 05, 2019

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10.0
Exceptional
Hyeon-Jin from South Korea
Family with teens
Stayed 4 nights in August 2019

excellent”

It was my first time in Macau and for my parents it was second time. They stayed another hotel before and compare to other hotel, Okura was the best! good facility and alot to go due to the connection of other hotel. shuttle is also good. anyway only one thing I can say it was not good was convinience store is too far from the hotel

Reviewed October 10, 2019

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10.0
Exceptional
Tanya from Macau SAR, China
Couple
Deluxe Room
Stayed 1 night in October 2021

Excellent Stay”

We had a great experience at The Okura hotel. We were celebrating something special and we told them lat minute and they managed to accomodate our request. The rooms are nice and the Galaxy is beautiful. I highly recommend swimming at the resort deck when you stay!

Reviewed October 12, 2021

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10.0
Exceptional
MAN
Solo traveler
Stayed 2 nights in March 2019

very good service. ”

Excellent service and comfortable room. staff very nice and helpful. I will stay here again the next time I go to Macau.

Reviewed March 28, 2019

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10.0
Exceptional
Domenica from Macau SAR, China
Solo traveler
Stayed 3 nights in February 2019

Japanese Class & Style”

This hotel is beautiful and the staff are top notch. I would absolutely recommend a stay here as the hotel is quite lovely and is located in the Galaxy resort that boasts a wide variety of restaurants and a cinema. Room service was tasty well. Good choice!

Reviewed November 11, 2019

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10.0
Exceptional
Rosalind from Philippines
Business traveler
Deluxe Room King
Stayed 2 nights in March 2019

Very nice design and experience”

Staff were very polite and friendly. Room was well designed and comfortable. Bathroom and amenities had nice touches.

Reviewed March 14, 2019

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9.2
Exceptional
Patrick from Hong Kong SAR, China
Couple
Deluxe Room King
Stayed 2 nights in November 2019

Lovely room decor, huge bed and very friendly service”

One Staff walked us all the way around from the Galaxy entrance all the way to the Okura. This was the Wow Factor! Check-in was easy and friendly. High level of English language comprehension by all staff. Very clean room. We liked the partial wood floor in the room. Everything in the bedroom and bathroom was clean and not worn out. Selection of soaps and gels is nice. Well thought-out bathroom with easy-to-find hair dryer. What really impressed us was the two sided closet that could be opened from the hallway or from inside the bathroom...we also really liked the heated Japanese toilet seat with the multi-function buttons. Lighting was well thought out so that there were floor lights in the event one needed to find the bathroom at night, but not so obvious that it would keep anyone awake. Also the black out curtains were highly effective in blocking out light. Our Room on 26th floor was quiet. Staff in the lounge bar were friendly and attentive.

Reviewed December 02, 2019

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