Hotel Santika BSD City Serpong

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Teraskota Entertainment Center, Jl.Pahlawan Seribu CBD Lot VII B, Serpong BSD City, Serpong, Tangerang, Indonesia, 15322

Highlights

Ideal location

- Connects directly to Teras Kota Mall and sits near ICE BSD, AEON Mall...

The hotel is just a walk away from teraskota mall.
Professional guest services

- Staff receive frequent praise for being friendly, helpful and attentiv...

Thank you for all the staff from your super duper service.
Top value

- Delivers strong value for money for many guests, with several reviewer...

Very good value for business and leisure trips.
Top property facilities

- Several guests summarize the stay as a great overall experience for a...

Nice and good hotel
Highly rated by family travelers

Good stay with baby

Facilities

Free Wi-Fi

Free parking

Spa

Front desk [24-hour]

Restaurants

Massage

Luggage storage

Breakfast

About us

Hotel Santika BSD City Serpong — eco-conscious stay in prime BSD City, connected to Teraskota Mall. Minutes from ICE BSD, rooftop pool with city views, modern Indonesian design, family activities, on-site dining. In lively Serpong, Tangerang — near BSD City and Soekarno‑Hatta Airport — this hotel is steps from Ocean Park BSD and within walking distance of Teras Kota Mall’s shops and restaurants. On-site: a restaurant serving gourmet Indonesian dishes, massages, room service and takeaway breakfast. Rooms include air conditioning, free Wi‑Fi and deluxe shower toiletries; select rooms have private balconies or terraces with city views. Business-ready meeting spaces and nearby entertainment make it ideal for two travelers combining leisure and events. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in Tangerang are being booked every minute!
Location 8.6
Service 8.2
Cleanliness 8.0
Value for money 8.0

Based on 2,430 verified reviews

Location

8.6

Service

8.2

Cleanliness

8.0

Value for money

8.0

Facilities

7.8

Room comfort and qua...

7.2

  • "Definitely will go back to short staycay! :)"
  • "Good hotel with strategic location next to Teraskota mall."
  • "Thank you for all the staff from your super duper service."
  • "Thank to all hotel staff for great service."
  • "Would recommend as room is a good size and clean too."
See map

8.6Excellent

Location rating score

Excellent location
Exceptional for walking
More details on walking
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There are 44 places in walking distance!

Parking
FREE
Walkable places
Teraskota BSD
100 m
Ocean Park BSD
270 m
Popular landmarks
Teras Kota Mall BSD City
600 m
AEON Mall BSD City
3.0 km
Indonesia Convention Exhibition (ICE)
3.5 km
Scientia Square Park (SQP)
7.2 km
Summarecon Mal Serpong
7.5 km
Closest landmarks
RS THT Proklamasi
90 m
Honda
160 m
Taman Kesehatan
370 m
Eka Hospital BSD
390 m
Erha Clinic
430 m

Good to know

Value for money8.0
Location rating8.6
Nearest airportSoekarno-Hatta International Airport (CGK)
Distance to airport18.7 km

Select your room

1/9

Superior Room Twin

16 m²/172 ft²
2 single beds
City view
1/9

Suite Room King

32 m²/344 ft²
1 double bed
City view

8.0

Excellent

Room comfort and quality
1/4

Superior Room Queen

16 m²/172 ft²
1 double bed
City view
Preferred by Couples

8.2

Excellent

Room comfort and quality
1/1

Superior Room

16 m²/172 ft²
1 king bed
1/1

Superior Room

16 m²/172 ft²
1 queen bed
1/1

Suite Room King

32 m²/344 ft²
1 single bed
1/1

Superior Double Room

18 m²/194 ft²
1 king bed
1/1

Superior Room Queen Bed

16 m²/172 ft²
1 king bed
1/1

Superior Room Queen

18 m²/194 ft²
1 queen bed
1/1

Superior Room Twin

18 m²/194 ft²
2 single beds

Frequently asked questions

Yes! Hotel Santika BSD City Serpong offers laundry service at your convenience for whenever you need your favorite shirts or dresses clean and fresh all throughout your trip. Please contact the property for more information.

While remaining at Hotel Santika BSD City Serpong, kick start your trip by visiting the closest points of interest that are within walking distance to the property which include Teraskota BSD, Ocean Park BSD, and Taman Kesehatan.

While residing at Hotel Santika BSD City Serpong, indulge in your early morning or evening walk at nearby park which include Taman Kesehatan, Taman Kecil, and Pos Satpam.

Hotel Santika BSD City Serpong supports up to 3, with payment card options including American Express, Visa, and MasterCard.

Past guests that stayed at Hotel Santika BSD City Serpong have given this property a rating of 8.563 for its exceptional location as the primary highlight for their stay.

Verified solo travelers that have stayed at this property have given Hotel Santika BSD City Serpong an average rating of 8.1. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

Hotel Santika BSD City Serpong’s local community is Serpong which consists of popular restaurants such as Soto Betawi H. Mamat, Lembur Kuring Sunburst BSD, and Intro Jazz Bistro BSD.

The closest airport to Hotel Santika BSD City Serpong is Soekarno-Hatta International Airport, 19.0 km away.

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More about Hotel Santika BSD City Serpong

More about Hotel Santika BSD City Serpong

A Relaxing Retreat at Hotel Santika BSD City Serpong in Tangerang

Welcome to Hotel Santika BSD City Serpong, a charming 3-star hotel located in the vibrant city of Tangerang, Indonesia. With its convenient location and comfortable accommodations, this hotel is the perfect choice for both business and leisure travelers. Upon arrival, guests will be greeted by a warm and friendly staff, ready to assist with any needs. Check-in begins at 02:00 PM, allowing you to settle in and start your stay with ease. The hotel offers 150 well-appointed rooms, ensuring a comfortable and relaxing experience for all guests. Each room is tastefully decorated and equipped with modern amenities, providing a cozy sanctuary after a long day of exploring the city. In the morning, wake up refreshed and ready to start your day. Check-out is until 12:00 PM, giving you ample time to enjoy a leisurely breakfast before bidding farewell to this tranquil retreat. Whether you're traveling for business or pleasure, Hotel Santika BSD City Serpong offers a convenient and hassle-free check-in and check-out experience.

Unwind and Indulge in Entertainment at Hotel Santika BSD City Serpong

At Hotel Santika BSD City Serpong, we understand the importance of relaxation and entertainment during your stay. That's why we offer a range of entertainment facilities to ensure you have a memorable and enjoyable experience. Indulge in a soothing massage at our spa, where skilled therapists will help you unwind and rejuvenate. Let the stress melt away as you indulge in a variety of massage techniques and treatments, tailored to your preferences. Whether you're looking for a traditional Balinese massage or a deep tissue therapy, our spa has something to suit every need.

Convenience Facilities at Hotel Santika BSD City Serpong

Hotel Santika BSD City Serpong in Tangerang, Indonesia offers an array of convenience facilities to ensure a comfortable and hassle-free stay for its guests. With a laundry service available on-site, guests can easily take care of their laundry needs without having to leave the hotel. Additionally, the hotel provides safety deposit boxes for guests to securely store their valuables, giving them peace of mind during their stay. The hotel's concierge is always ready to assist guests with any inquiries or requests they may have, ensuring a seamless experience from check-in to check-out. For guests who need to stay connected, Wi-Fi is available in public areas, allowing them to easily access the internet and stay connected with loved ones or catch up on work. Hotel Santika BSD City Serpong also offers a designated smoking area for guests who smoke, ensuring a comfortable environment for both smokers and non-smokers. Moreover, guests can enjoy free Wi-Fi in all rooms, allowing them to stay connected and browse the internet from the comfort of their own space. Other convenient facilities include dry cleaning services, luggage storage, and daily housekeeping, ensuring that guests have everything they need for a pleasant and hassle-free stay. Whether guests are traveling for business or leisure, Hotel Santika BSD City Serpong's convenience facilities are designed to cater to their needs and enhance their overall experience.

Convenient Transport Facilities at Hotel Santika BSD City Serpong

At Hotel Santika BSD City Serpong, we understand the importance of convenient transport options for our guests. That's why we offer a range of transport facilities to make your stay hassle-free. Whether you're arriving by car or need a parking space during your stay, we've got you covered. Our valet parking service ensures that you can easily drop off your vehicle upon arrival, allowing you to start your stay without any parking worries. Additionally, we provide ample car park spaces free of charge, ensuring that you can park your vehicle securely and conveniently throughout your stay. With our transport facilities, you can focus on enjoying your time at our hotel and exploring the vibrant city of Tangerang, Indonesia.

Comfort and Convenience at Hotel Santika BSD City Serpong

Hotel Santika BSD City Serpong in Tangerang, Indonesia offers a range of top-notch room facilities to ensure a comfortable and convenient stay for its guests. Each room is equipped with air conditioning, allowing guests to adjust the temperature to their liking and escape the tropical heat. Stay updated with the latest news by enjoying a complimentary daily newspaper delivered straight to your room. Additionally, a hair dryer is provided, saving you the hassle of packing one. For those in need of refreshments, the mini bar in each room is stocked with a variety of beverages and snacks. Step out onto the balcony or terrace to enjoy the fresh air and take in the scenic views of the surrounding area. Stay entertained with satellite/cable TV, offering a wide selection of channels for your viewing pleasure. Lastly, a refrigerator is available in every room, allowing you to store and keep your drinks and snacks cool. With these fantastic room facilities, Hotel Santika BSD City Serpong ensures a pleasant and convenient stay for all guests.

Indulge in Culinary Delights at Hotel Santika BSD City Serpong

Hotel Santika BSD City Serpong offers a range of dining facilities that are sure to satisfy every palate. Start your day off right with a scrumptious breakfast buffet, featuring a variety of local and international dishes. Whether you prefer a hearty meal or a light bite, the hotel's restaurant has you covered with its diverse menu options. Indulge in a delicious selection of Indonesian and Western cuisines, expertly prepared by the talented chefs. For a quick caffeine fix or a cozy spot to unwind, head to the hotel's coffee shop, where you can enjoy a freshly brewed cup of coffee or tea. With daily housekeeping ensuring a clean and comfortable environment, you can fully enjoy your dining experience at Hotel Santika BSD City Serpong.

Luxurious and Comfortable Rooms at Hotel Santika BSD City Serpong

Hotel Santika BSD City Serpong offers a range of stylish and well-appointed rooms to suit every traveler's needs. The Suite Room King is a spacious 32 square meters, featuring a comfortable Double Bed for a restful night's sleep. For those seeking a cozy and intimate stay, the Superior Room Queen offers 16 square meters of space with a plush Double Bed. Alternatively, the Superior Room Twin provides the perfect option for friends or family traveling together, with 16 square meters and two comfortable Single Beds. With a variety of room types available, Hotel Santika BSD City Serpong ensures a memorable and enjoyable stay for all guests.

Discover the Vibrant Serpong in Tangerang, Indonesia

Located just outside the bustling city of Jakarta, Serpong in Tangerang, Indonesia is a vibrant and thriving area that offers a unique blend of modernity and natural beauty. Known for its well-planned residential neighborhoods, world-class shopping malls, and thriving business district, Serpong is a popular destination for both leisure and business travelers. One of the highlights of Serpong is its proximity to BSD City, a rapidly developing area that is home to a wide range of attractions and amenities. Visitors can explore the iconic AEON Mall BSD City, a massive shopping complex that houses a variety of international and local brands, as well as a wide range of dining options. Nature enthusiasts can also enjoy the beautiful Eco Park BSD City, a sprawling green space that offers jogging tracks, picnic areas, and a serene lake. For those seeking entertainment, Serpong is also home to the Indonesia Convention Exhibition (ICE), one of the largest convention centers in Southeast Asia. This state-of-the-art facility hosts a wide range of events, including exhibitions, conferences, concerts, and more. Additionally, golf enthusiasts can tee off at the prestigious Damai Indah Golf and Country Club, which boasts two championship courses surrounded by lush greenery. With its modern infrastructure, vibrant atmosphere, and a plethora of attractions, Serpong in Tangerang, Indonesia is a destination that caters to all types of travelers. Whether you're looking to shop, dine, relax in nature, or attend a business event, Serpong has something for everyone.

Convenient Transportation Options from the Airport to Hotel Santika BSD City Serpong

Located in the vibrant city of Serpong, Tangerang, Hotel Santika BSD City Serpong offers a comfortable and convenient stay for both business and leisure travelers. To reach the hotel from the nearest airport, there are several transportation options available. If you are arriving at Soekarno-Hatta International Airport, the most convenient way to reach Hotel Santika BSD City Serpong is by taking a taxi. Taxis are readily available at the airport and provide a hassle-free journey to the hotel. The drive from the airport to the hotel takes approximately 40 minutes, depending on the traffic conditions. Alternatively, if you prefer public transportation, you can take a shuttle bus from the airport to Serpong. The shuttle bus service operates regularly and offers a cost-effective option for travelers. Once you arrive in Serpong, you can easily reach Hotel Santika BSD City Serpong by taking a short taxi ride, which will take around 15 minutes. No matter which transportation option you choose, you will find yourself arriving at Hotel Santika BSD City Serpong, where you can enjoy a comfortable and relaxing stay in the heart of Tangerang, Indonesia.

Explore the Vibrant Surroundings of Hotel Santika BSD City Serpong

Hotel Santika BSD City Serpong is perfectly situated amidst a plethora of exciting landmarks and attractions. Just a stone's throw away, you'll find Scientia Square Park (SQP), a sprawling recreational area that offers a myriad of activities for all ages. Enjoy a leisurely stroll through the park's lush greenery, have a picnic with your loved ones, or let your kids run wild in the playgrounds. For those seeking a dose of adrenaline, Ocean Park BSD is a must-visit destination. This water park provides thrilling water slides, wave pools, and lazy rivers, ensuring a day filled with laughter and excitement. If you prefer a more laid-back experience, head over to Damai Indah Golf & Country Club - BSD, where you can tee off amidst stunning landscapes and well-manicured greens. Nature enthusiasts will appreciate the serene beauty of Taman Kota 2, a charming park that offers a tranquil escape from the bustling city. Take a leisurely walk, breathe in the fresh air, and marvel at the beautiful flora and fauna. Additionally, the hotel's proximity to RS THT Proklamasi, Klinik Amira, and Moms & Child Clinic ensures that medical assistance is readily available if needed. Sports enthusiasts will be delighted to discover Lapangan Sepak Bola, a nearby soccer field where you can catch a thrilling match or even join in for a friendly game. And if you're in need of any basic healthcare services, Puskesmas Kelurahan Kelapa Dua is conveniently located nearby. With its prime location surrounded by these landmarks and attractions, Hotel Santika BSD City Serpong offers the perfect base for exploring the vibrant and diverse offerings of Tangerang, Indonesia.

Convenient Public Transport Stations Near Hotel Santika BSD City Serpong

Located in the vibrant city of Tangerang, Indonesia, Hotel Santika BSD City Serpong offers easy access to various public transport stations, ensuring a hassle-free exploration of the surrounding area. One of the nearby stations is Rawa Buntu, which is just a short distance away from the hotel. This station serves as a transportation hub, providing convenient access to other parts of the city and beyond. Whether you're looking to visit popular attractions, go shopping, or attend business meetings, Rawa Buntu station is a convenient starting point for your journey. Additionally, Hotel Santika BSD City Serpong is also close to other public transport stations, such as Serpong and Cisauk. These stations offer further accessibility options, allowing guests to easily travel to and from the hotel. With these well-connected transport stations nearby, guests can explore Tangerang and its surrounding areas with ease, making their stay at Hotel Santika BSD City Serpong even more enjoyable.

A Gastronomic Delight: Surrounding Restaurants at Hotel Santika BSD City Serpong

Food enthusiasts staying at Hotel Santika BSD City Serpong will be delighted to find a wide range of dining options just a stone's throw away. Gubug Berkah Resto offers traditional Indonesian dishes with a cozy ambiance, while Bebek Kaleyo BSD is a must-visit for its succulent duck dishes. Craving a juicy burger? Head over to Blenger Burger for a satisfying meal. For those who enjoy a hearty Indonesian breakfast, Pagi Sore BSD serves up delicious local fare. Shabu Hachi Gading Serpong is the perfect spot for a hot pot feast, and Soto Betawi H. Mamat is renowned for its authentic Betawi soup. Waroeng Spesial Sambal is a haven for spice lovers, offering a variety of sambal dishes. Gubug Makan Mang Engking BSD is a popular choice for seafood lovers, while Lembur Kuring Sunburst BSD is known for its Sundanese cuisine. Lastly, Warung Tuman BSD is a hidden gem for those seeking traditional Indonesian street food. With such a diverse array of dining options, guests at Hotel Santika BSD City Serpong are sure to have their culinary cravings satisfied.

Shop 'til You Drop at Nearby Shopping Landmarks

Located in the vibrant city of Tangerang, Hotel Santika BSD City Serpong is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a short distance away, you'll find Winara Boutique, a trendy fashion boutique offering a wide range of stylish clothing and accessories. For a more comprehensive shopping experience, head over to Teraskota BSD, a modern shopping mall with a diverse selection of shops, restaurants, and entertainment options. If you're looking for great deals on electronics and gadgets, ITC BSD is the place to go. The Breeze BSD CITY is another must-visit destination, featuring a vibrant outdoor lifestyle center with a mix of shops, restaurants, and entertainment venues. For a larger shopping complex, Summarecon Mal Serpong offers a wide array of international and local brands, as well as a cinema and a variety of dining options. Lastly, Teras Kota Mall BSD City is a popular shopping destination known for its extensive selection of fashion, beauty, and lifestyle stores. With these fantastic shopping landmarks just a stone's throw away, Hotel Santika BSD City Serpong is the perfect base for a memorable shopping spree in Tangerang.

Affordable Luxury at Hotel Santika BSD City Serpong

When it comes to finding the perfect blend of comfort, convenience, and affordability in Tangerang, look no further than Hotel Santika BSD City Serpong. With an average room price of just $44, this hotel offers exceptional value for money compared to the city's average price of $34 per night. Hotel Santika BSD City Serpong goes above and beyond to provide guests with a luxurious experience without breaking the bank. From the moment you step into the elegantly designed lobby, you'll be greeted by warm and friendly staff ready to cater to your every need. The well-appointed rooms feature modern amenities and stylish decor, ensuring a comfortable stay. Not only does Hotel Santika BSD City Serpong offer great value, but it also boasts a prime location in the heart of Tangerang. Situated in the bustling BSD City area, guests have easy access to shopping malls, entertainment venues, and a variety of dining options. Whether you're visiting for business or leisure, this hotel provides the perfect base for exploring all that Tangerang has to offer. So why settle for an average hotel room in Tangerang when you can enjoy affordable luxury at Hotel Santika BSD City Serpong? Book your stay today and experience the perfect combination of comfort, convenience, and value.

Friendly Staff, Great Breakfast, and Clean Rooms

Hotel Santika BSD City Serpong in Tangerang, Indonesia, has received rave reviews from its guests. One of the standout features of this hotel is its friendly staff, who go above and beyond to ensure a pleasant stay for every guest. Whether it's assisting with check-in or providing helpful recommendations, the staff at this hotel are always ready to help. Another highlight mentioned by guests is the great breakfast offered at the hotel. With a wide variety of delicious options to choose from, guests are treated to a delightful start to their day. From local specialties to international favorites, the breakfast spread at Hotel Santika BSD City Serpong is sure to satisfy every palate. Guests also appreciate the cleanliness and spaciousness of the rooms at this hotel. The rooms are well-maintained and provide a comfortable and relaxing environment for guests to unwind after a busy day. Additionally, the hotel's location next to a shopping complex adds convenience for guests looking to explore the area. Overall, Hotel Santika BSD City Serpong has left a lasting impression on its guests with its friendly staff, great breakfast, and clean rooms. Whether you're traveling for business or leisure, this hotel offers a memorable stay experience.

Exceptional Customer Ratings at Hotel Santika BSD City Serpong

Hotel Santika BSD City Serpong in Tangerang, Indonesia, has garnered exceptional customer ratings across various categories. With an overall rating of 7.6, this hotel has proven to be a top choice for travelers seeking comfort, convenience, and excellent service. One of the standout features of Hotel Santika BSD City Serpong is its excellent location, earning a remarkable rating of 8.1. Situated in the heart of Tangerang, guests have easy access to a plethora of attractions, shopping centers, and dining options. Whether you're in town for business or leisure, this hotel's strategic location ensures that you are never far from the action. Another aspect that sets Hotel Santika BSD City Serpong apart is its dedicated and professional staff. With a staff performance rating of 7.7, guests can expect nothing but the highest level of service throughout their stay. From the warm welcome at check-in to the attentive assistance provided by the concierge, the staff at this hotel go above and beyond to ensure that every guest's needs are met. Furthermore, cleanliness is a top priority at Hotel Santika BSD City Serpong, as reflected in its impressive rating of 7.6. Guests can expect well-maintained rooms and common areas, creating a comfortable and hygienic environment for a relaxing stay. Overall, Hotel Santika BSD City Serpong has received rave reviews for its exceptional customer ratings. With its prime location, dedicated staff, and commitment to cleanliness, this hotel offers a memorable and enjoyable experience for all guests.

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Amenities and facilities

Very good7.8

Facilities

Languages spoken
  • English
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Massage
  • Spa
  • Spa/sauna
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Asian breakfast
  • Breakfast [buffet]
  • Coffee shop
  • Halal breakfast
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Business facilities
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family/child friendly
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Baby cot (upon request)
  • Cleaning products
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Electric kettle
  • Fire extinguisher
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • Linens
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Outdoor furniture
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Step stool
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wi-Fi [free]
  • Window
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Asian
  • Halal

Location

Teraskota Entertainment Center, Jl.Pahlawan Seribu CBD Lot VII B, Serpong BSD City, Serpong, Tangerang, Indonesia, 15322

Excellent8.6

Location

Airports
  • Soekarno-Hatta International Airport (CGK)
    18.7 km
  • Halim Perdanakusuma International Airport (HLP)
    24.3 km
Public transportation
  • Rawa Buntu
    2.3 km
  • Stasiun serpong Station
    2.7 km
Hospital or clinic
  • RS THT Proklamasi
    90 m
Shopping
  • AEON Mall BSD City
    3.0 km
Convenience store
  • Indomaret
    500 m
Cash withdrawal
  • ATM
    150 m

What's nearby

Popular landmarks
  • Teras Kota Mall BSD City
    600 m
  • AEON Mall BSD City
    3.0 km
  • Indonesia Convention Exhibition (ICE)
    3.5 km
  • Scientia Square Park (SQP)
    7.2 km
  • Summarecon Mal Serpong
    7.5 km
  • Supermal Karawaci
    10.2 km
  • TangCity Mall
    11.9 km
  • Museum Benteng Heritage
    13.8 km
  • Al-AZhom Mosque
    14.3 km
Nearby landmarks
  • RS THT Proklamasi
    90 m
  • Teraskota BSD
    100 m
  • Honda
    160 m
  • Ocean Park BSD
    270 m
  • Taman Kesehatan
    370 m
  • Eka Hospital BSD
    390 m
  • Erha Clinic
    430 m
  • Ocean Park Water Adventure
    600 m
  • Teras Kota Mall BSD City
    600 m
  • Apotek K-24
    630 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 5-8 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 9 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Travel time to airport (minutes)35
  • Airport transfer fee350000 IDR
The property
  • Year property opened2009
  • Number of floors8
  • Room voltage220
  • Number of rooms 150
  • Non-smoking rooms/floorsno
  • Number of restaurants1
  • License Id / Local Tax ID/ Entity Name8120014271216

Reviews of Hotel Santika BSD City Serpong from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.0

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.6
  • 8.8
  • 10
  • 10
  • 10
  • 7.6
  • 10
  • 9.2
  • 10
  • 8.4

Most recent

From 2,430 reviews

  • Location score 8.6 out of 10
    Location8.6
  • Service score 8.2 out of 10
    Service8.2
  • Cleanliness score 8 out of 10
    Cleanliness8.0
  • Value for money score 8 out of 10
    Value for money8.0
  • Facilities score 7.8 out of 10
    Facilities7.8
  • Room comfort and quality score 7.2 out of 10
    Room comfort and quality7.2

Review summary

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Conveniently located near the Teras Kota Mall and Water Theme Park, this hotel is an ideal choice for exploring the nearby attractions. The friendly and attentive staff ensures a comfortable stay. Some guests appreciate the good value for money. Food options inside the mall are a notable highlight.

Although the hotel has a convenient location and friendly staff, guests have complained about poor maintenance and room cleanliness. These should be kept in mind before booking.

Guest Type
Room Type
Language

Show reviews that mention 

Location

Mentioned in 53 reviews
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100% Positive

Cleanliness

Mentioned in 50 reviews
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76% Positive
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24% Unfavourable

Breakfast

Mentioned in 46 reviews
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69% Positive
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30% Unfavourable

Service

Mentioned in 43 reviews
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86% Positive
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13% Unfavourable

Room comfort

Mentioned in 16 reviews
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75% Positive
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25% Unfavourable

Value for money

Mentioned in 15 reviews
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93% Positive
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Air conditioning

Mentioned in 10 reviews
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70% Positive
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Room size

Mentioned in 10 reviews
sentiment-positive-indicator
50% Positive
sentiment-negative-indicator
50% Unfavourable

Restaurant options

Mentioned in 9 reviews
sentiment-positive-indicator
77% Positive
sentiment-negative-indicator
22% Unfavourable
Changed to review page 1
  1. 10.0
    Exceptional
    Okta from Indonesia
    Business traveler
    Superior Room Queen
    Stayed 1 night in January 2026

    “Exceptional”

    "A comfortable hotel in the BSD City area. The rooms are clean and well-organized, the staff is friendly, and the facilities are quite complete. The location is also close to various dining places and activity centers in BSD."

    Reviewed March 08, 2026
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    Kepada Yth. Bapak Okta , Salam hangat dari Hotel Santika BSD City – Serpong. Kami ucapkan terima kasih dan sangat menghargai telah bersedia mengulas pengalaman Bapak yang berkesan pada Online review selama menginap di Hotel kami. Kami senang mendengar bahwa Bapak mendapatkan pengalaman yang baik selama menginap di hotel kami, tentunya komentar dari Bapak akan menjadi motivasi yang positif bagi kami untuk selalu memberikan pelayanan terbaik. Kami akan terus mempertahankan dan meningkatkan kualitas pelayanan kami baik dari segi fasilitas, keramahan staff, hidangan makanan untuk seluruh pengunjung Hotel Santika BSD City. Kami nantikan kembali kedatangan Bapak dalam waktu dekat pada kesempatan berkunjung ke BSD City dikemudian hari. Kami akan memastikan saat kembali mengunjungi hotel kami akan mendapatkan pengalaman yang berkesan. Hormat kami, Fay Hajri General Manager

    Responded March 09, 2026
    Hotel Santika BSD City Serpong
  2. 9.2
    Exceptional
    Abdul from Indonesia
    Family with young children
    Superior Room Queen
    Stayed 1 night in March 2026

    “Hotel with Complete Facilities”

    The location is adjacent to the Teraskota mall. It is not difficult to continue performing the Tarawih prayers, because there is a large and clean mosque inside the mall. It's very easy to eat, watch, or just buy snacks. It is also close to the Ocean Park swimming pool. The cleanliness of the room is okay, and the staff are quite friendly...

    Reviewed March 30, 2026
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    Kepada Yth. Bapak Abdul , Salam hangat dari Hotel Santika BSD City – Serpong. Kami ucapkan terima kasih dan sangat menghargai telah bersedia mengulas pengalaman Bapak yang berkesan pada Google review selama menginap di Hotel kami. Kami senang mendengar bahwa Bapak mendapatkan pengalaman yang baik selama menginap di hotel kami, tentunya komentar dari Bapak akan menjadi motivasi yang positif bagi kami untuk selalu memberikan pelayanan terbaik. Kami akan terus mempertahankan dan meningkatkan kualitas pelayanan kami baik dari segi fasilitas, keramahan staff, hidangan makanan untuk seluruh pengunjung Hotel Santika BSD City. Kami nantikan kembali kedatangan Bapak dalam waktu dekat pada kesempatan berkunjung ke BSD City dikemudian hari. Kami akan memastikan saat kembali mengunjungi hotel kami akan mendapatkan pengalaman yang berkesan. Hormat Kami , Management Hotel Santika BSD City – Serpong

    Responded March 30, 2026
    Hotel Santika BSD City Serpong
  3. 8.8
    Excellent
    Baskoro from Indonesia
    Solo traveler
    Superior Room Queen
    Stayed 4 nights in May 2026

    “Good Location”

    The location of Hotel Santika is very strategic because it is adjacent to Teras Kota, a small mall where you can easily find restaurants and a minimarket. The hotel is situated not far from the JORR toll gate, which is crucial for me since I have to travel around the Jabodetabek area every day. The hotel itself is quite old and would benefit from an interior renovation, but it is clean enough and comfortable for resting.

    Reviewed May 09, 2026
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    Dear Mr. Baskoro, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards,, Management Hotel Santika BSD City – Serpong

    Responded May 11, 2026
    Hotel Santika BSD City Serpong
  4. 10.0
    Exceptional
    Risa from Indonesia
    Couple
    Superior Room Queen
    Stayed 2 nights in September 2025

    “Nice hotel, delicious food.”

    Initially, I made a mistake in booking the hotel because when I was going to the Suju concert, I should have booked at the other Santika hotel. I clicked the wrong one, but the distance to ICE BSD isn't far; it's quite close and the hotel is clean and nice. The breakfast is also delicious. The hotel is connected to a small mall, so you can find anything you need.

    Reviewed May 12, 2026
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    Kepada Yth. Ibu Risa, Salam hangat dari Hotel Santika BSD City – Serpong. Kami ucapkan terima kasih dan sangat menghargai telah bersedia mengulas pengalaman Ibu yang berkesan pada Google review selama menginap di Hotel kami. Kami senang mendengar bahwa Ibu mendapatkan pengalaman yang baik selama menginap di hotel kami, tentunya komentar dari Ibu akan menjadi motivasi yang positif bagi kami untuk selalu memberikan pelayanan terbaik. Kami akan terus mempertahankan dan meningkatkan kualitas pelayanan kami baik dari segi fasilitas, keramahan staff, hidangan makanan untuk seluruh pengunjung Hotel Santika BSD City. Kami nantikan kembali kedatangan Ibu dalam waktu dekat pada kesempatan berkunjung ke BSD City dikemudian hari. Kami akan memastikan saat kembali mengunjungi hotel kami akan mendapatkan pengalaman yang berkesan. Hormat Kami , Management Hotel Santika BSD City – Serpong

    Responded May 15, 2026
    Hotel Santika BSD City Serpong
  5. 8.8
    Excellent
    ADAM from Indonesia
    Family with young children
    Superior Room Twin
    Stayed 1 night in August 2025

    “Adjacent to a small Mall”

    The hotel is adjacent to Teras Kota mall, which have cinema, supermarket, coffee shop, and a good restaurant. There is no facility, but the adjacent mall makes up for it. The staff was helpful. They help us extend our stay with a discount when our flight is delayed. Breakfast was delicious, with many local Indonesian food options.

    Reviewed May 30, 2026

    Dear Mr. Adam, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards,, Management Hotel Santika BSD City – Serpong

    Responded June 02, 2026
    Hotel Santika BSD City Serpong
Changed to review page 1

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