Travelling to Macau SAR, China? Read all updated requirements before you book.
Exterior view, MGM COTAI in Macau
M Tower Resort King Room - View, MGM COTAI in Macau
a city street with tall buildings and a clock tower, MGM COTAI in Macau
Lobby, MGM COTAI in Macau
Lobby, MGM COTAI in Macau
Interior view, MGM COTAI in Macau
Interior view, MGM COTAI in Macau

Removed from saved list

9.1

Exceptional

2,667 reviews

2,667 reviews

Housekeeping5
View3
Food & Dining1
See map
See map

8.5

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
FREE
Walkable places
The Spectacle (MGM Cotai)

70 m

Skycab Cable Car (Wynn Palace)

180 m

Cotai Strip Resorts

210 m

Para Club

290 m

The Countdown Hotel

290 m

Popular landmarks
Casino at Venetian Macao

840 m

Macau Tower Convention & Entertainment Centre

4.9 km

Macao Museum

4.9 km

Grand Lisboa Casino

5.4 km

St. Dominic's Church

5.4 km

Closest landmarks
Planet J

320 m

The Shoppes at Cotai Sands Central

420 m

Dragone Show

440 m

Pátio frontal

480 m

DFS Garlleria

560 m

MGM COTAI

Avenida da Nave Desportiva, Cotai, Macau, Macau SAR, China, 999078 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cotai part of Macau, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Ruins of St. Paul's as well as Hac Sa (Black Sand) Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

180 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Hot tub

Fitness center

Free Wi-Fi in all rooms!

Luggage storage

This property is in high demand!

32 travelers have booked today.

Value for money8.5
Distance to city center10 km
Location rating8.5
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport1.5 km

Rooms available at MGM COTAI

Skylofts King
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Emerald Tower Emerald Suite
...
  • Room size: 87 m²/936 ft²
  • City view
  • 1 king bed
Enter dates to see prices
M Tower Resort Premier Panoramic View King Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Skylofts Double Room
...
  • Room size: 128 m²/1378 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Skylofts Duplex
...
  • Room size: 128 m²/1378 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Skylofts Double Room
...
  • Room size: 43 m²/463 ft²
  • Sea view
  • 2 double beds
Enter dates to see prices
Emerald Tower Emerald King Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
M Tower Resort King Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Resort Deluxe Double Room
...
  • Room size: 51 m²/549 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
M Tower Resort Double Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 2 double beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at MGM COTAI?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to MGM COTAI?

MGM COTAI is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the resort know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at MGM COTAI also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, MGM COTAI has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Macau with private transportation, the resort can arrange taxi service.

Is breakfast offered at MGM COTAI?

Adults can enjoy breakfast offered with an additional charge of 248 HKD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at MGM COTAI?

MGM COTAI features on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at MGM COTAI?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at MGM COTAI. Small or intimate events like birthday parties, entertainment events and honeymoons can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at MGM COTAI?

On-site venues and convenient event services make MGM COTAI an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 950 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at MGM COTAI?

MGM COTAI does permit smoking in some areas and is not 100% smoke-free. The resort offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to MGM COTAI?

The closest train, metro, or bus station to MGM COTAI is Cotai East Station, 170 m away.

What restaurants are nearby MGM COTAI?

Restaurants including Le Buffet, Urban Kitchen and Spotlight are popular in MGM COTAI’s neighborhood which is known as Cotai.

What popular shopping places are close to MGM COTAI?

Shopping options in MGM COTAI’s Cotai neighborhood include Fortune Diamond (Galaxy Macau), Hard Rock Hotel and The Shoppes at Cotai Sands Central.

What are popular attractions near MGM COTAI?

MGM COTAI’s location in the Cotai neighborhood makes it close to famous attractions including Eiffel Tower Experience at Parisian Macau, Skycab Cable Car (Wynn Palace) and Fortune Diamond at Galaxy Macau.

See map

Explore the neighborhood

What people love about MGM COTAI

  • 9.6

    Exceptional
    Cleanliness

    "Free upgrade, nice service, everything new and clean"

    Chun

    |

    January 25, 2023

  • 8.8

    Excellent
    Cleanliness

    "It’s clean and comfortable."

    Chun

    |

    January 20, 2023

  • 9.6

    Exceptional
    Spaciousness

    "As mentioned, the room is pretty large and it is conveniently connected with other hotel groups which makes it attractive."

    WING

    |

    January 18, 2023

Property ranking|Compared to 96 Macau properties
See all rankings
Cleanliness score
9.2/10
Overall score
8.7/10
Couples review score
8.7/10
Value for money score
8.5/10
Better than
90
%
of Macau properties
Better than
83
%
of Macau properties
Better than
83
%
of Macau properties
Better than
81
%
of Macau properties
Overall rating:

9.1

Exceptional
2,667 reviews
Cleanliness
9.2
Facilities
8.6
Location
8.5
Read all reviews >
What travelers say they love:
the hotel staff keeps helping us on contacting with Agoda.
CHING from Hong Kong SAR, China
Couple
More about MGM COTAI

More about MGM COTAI

MGM COTAI

Never miss a single attraction in Macau when staying at MGM COTAI. Getting around in Macau is easy when staying at this resort, strategically placed right in the heart of the city. Explore the genuine Macau that most travelers never see, with a stay at MGM COTAI -- located only 6.2 km from Ruins of St. Paul's.
At MGM COTAI, guests are bound to have a stress-free stay. Keep up with all your communications easily with the resort's free Wi-Fi. Getting from and back to the airport can be easily arranged with the resort's airport transfer services. Taxi and shuttle services provided by the resort make exploring Macau even more convenient.
Guests can enjoy free parking right at the resort. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the resort's tours. Packing light is possible at MGM COTAI thanks to the resort's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by resort.
All rooms at MGM COTAI are designed for comfort. For your comfort, some rooms at the resort are equipped with linen service, blackout curtains and air conditioning. Some rooms at MGM COTAI even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television, in-room video streaming and cable TV.
In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Enjoy the morning bliss with a sip of good coffee at the cafe located in the resort. A variety of convenient and tasty dining options are waiting for you at the resort, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the resort's bar and casino.
Apart from amenities and services, MGM COTAI goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the resort. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the resort's pool.
Sip your favorite cocktail outdoors at the resort's poolside bar. Check out the resort's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the resort's yoga room and hiking trails. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Macau like a true local. Place your bets and hope for wins at Casino at Venetian Macao just 840 m away. Good luck!


Reasons to stay here

Past guests think it’s fantastic, rating it better than 82% of the city’s accommodation.
Get more than you bargain for here, which scores value for money higher than 81% of the city's accommodation.
Past guests love the cleanliness here, ranking it higher than 89% of the city's accommodation.

Show less

Amenities and facilities

Excellent
Facilities

8.6

Most talked about facilities

Swimming Pool

4 mentions

Food & Dining

2 mentions

Breakfast

2 mentions

View

2 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Casino
  • Fitness center
  • Hiking
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
For the kids
  • Family room
  • Kids facilities
  • Kids meal
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • In-room tablet
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Mirror
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Smoke detector
  • Telephone
  • Toiletries
  • Towels
  • TV
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Buffet
Restaurants on site
Coast
  • Cuisine: American
  • Menu: Buffet, A-la-carte
Aji
  • Cuisine: Japanese, Peruvian
Chun
  • Cuisine: Cantonese
Five Foot Road
  • Cuisine: Szechuan
Grill 58
  • Cuisine: Grill/BBQ
Hao Guo
  • Cuisine: Chinese
Anytime
  • Cuisine: International
Mian Dui Mian
  • Cuisine: Chinese
Bar Patua
  • No additional information available

Location

Avenida da Nave Desportiva, Cotai, Macau, Macau SAR, China, 999078
Excellent
Location

8.5

Airports
  • Macau International Airport (MFM) - Macau SAR, China
    1.5 km 8 min drive
  • Zhuhai Jinwan Airport (ZUH) - China
    25.3 km
Public transportation
  • Cotai East Station
    180 m
  • East Asian Games Station
    520 m
Hospital or clinic
  • American Dental
    1.4 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Casino at Venetian Macao
    840 m
  • Macau Tower Convention & Entertainment Centre
    4.9 km
  • Macao Museum
    4.9 km
  • Grand Lisboa Casino
    5.4 km
  • St. Dominic's Church
    5.4 km
  • A-Ma Temple
    5.8 km
  • Senado Square
    6.0 km
  • Historic Centre of Macau
    6.0 km
  • Monte Forte (Fortaleza do Monte)
    6.1 km
  • Ruins of St. Paul's
    6.3 km
Nearby landmarks
  • The Spectacle (MGM Cotai)
    70 m
  • Cotai East Station
    180 m
  • Skycab Cable Car (Wynn Palace)
    180 m
  • Cotai Strip Resorts
    210 m
  • Para Club
    290 m
  • The Countdown Hotel
    290 m
  • Taboo Show
    290 m
  • City of Dreams Casino
    300 m
  • The House of Dancing Water
    310 m
  • Kids Cavern (Cotai Sands Central)
    310 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please be informed that the swimming pool will be closed for Annual Winter Maintenance from December 1st, 2022 until January 15th, 2023, and will resume operation on January 16th, 2023
  • Pets are strictly prohibited at the property, with the exception of guide dogs.
  • Guests are responsible for all damages caused during their stay.
  • Smoking in non-smoking rooms will lead to additional cleaning charges.
  • Safety deposit boxes are provided for free of charge. The property is not liable for the safety of any valuables left in the room.
  • Check-in or check-out outside of the mentioned hours may be subject to an additional charge.
  • The minimum age of guests to check in is 18 years if unaccompanied by an adult.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until00:00
  • Check-out until11:00
Getting around
  • Distance from city center10 km
  • Travel time to airport (minutes)8
Extras
  • Breakfast charge (unless included in room price)248 HKD
The property
  • Number of bars/lounges1
  • Number of floors37
  • Number of restaurants8
  • Number of rooms 1267
  • Room voltage220
  • Year property opened2018

Reviews of MGM COTAI from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.2
Facilities8.6
Location8.5
Service8.8
Value for money8.5
High score for Macau
Rating
9+ Exceptional (121)
8-9 Excellent (35)
7-8 Very Good (46)
6-7 Good (22)
<6 Below Expectation (16)
Time of the year
Mar - May (61)
Jun - Aug (53)
Sep - Nov (50)
Dec - Feb (76)
All guests (841)
All room types
All languages

Show reviews that mention 

Showing 240 verified guest comments
12345
10.0
Exceptional
Keiichiro from Japan
Solo traveler
M Tower Resort King Room
Stayed 4 nights in April 2019

Great staff Great service”

This is the massive entertainment property with great hospitality. First of all the reception staff is very polite with helpul. That is your wonderful hotel experience starts. The hotel room is nice and clean so it will guarantee your comfortable private time. Unlike Las Vegas MGM, the drinks including some beers in the refrigerator are all free. The restaurants in the hotel provides very friendly and professional service. They explained some unfamiliar chinese foods to me. I made my trip with limited budget, but I still enjoyed my stay a lot and every staff members in this hotel treated me like a guest.

Reviewed May 06, 2019

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Dear Keiichiro, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

Responded May 08, 2019
MGM COTAI
10.0
Exceptional
ROBERTO from Macau SAR, China
Group
Stayed 1 night in February 2021

Nice Hotel”

We would like to thank you for an amazing stay. The hotel staff was professional and eager to see our needs. They went as far as to extend our check out until 14:00. From the door man to front desk we were immediately cared for. The room was spacious and elegant. No expense was spared. The room opened up to a beautiful skyline view of the Macau Tower. We also appreciate the large TV's and timely deliver from the staff on all of our in house orders. With wide open swimming and spa area the emenities were very relaxing. I personally loved the stainless chair in the spa area. The view while swimming and relaxing was breathtakingly beautiful. I will recommend your hotel and look forward to my next visit. Thank you for catering to our needs and treating us so well

Reviewed February 20, 2021

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Dear ROBERTO, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded February 22, 2021
MGM COTAI
10.0
Exceptional
Pui from Hong Kong SAR, China
Solo traveler
Stayed 1 night in December 2019

Excellent stay”

Thanks for the sweet arrangement for my birthday stay. I have booked for the show in City of Dreams which is just opposite of the hotel. it is very convenient. I would recommend the art tour organized by the hotel. There are a lot of art pieces there.

Reviewed December 10, 2019

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Dear Pul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded December 14, 2019
MGM COTAI
10.0
Exceptional
Francis
Solo traveler
M Tower Resort King Room
Stayed 1 night in April 2019

It was the best and most fabulous hotel I have been so far. The staff were all amazing. ”

MGM has everything. The staff were very knowledgeable and extremely helpful. The facilities are just amazing.

Reviewed April 20, 2019

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Dear Francis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded May 02, 2019
MGM COTAI
9.2
Exceptional
Ching from Hong Kong SAR, China
Couple
M Tower Resort King Room
Stayed 1 night in November 2019

Great Birthday Surprise!!”

Booked MGM Cotai for my boyfriend's birthday last week, and have let the hotel know that we would like some arrangements for that. It was definitely the best birthday arrangement have experienced from a hotel. We entered the room with Happy Birthday balloons on the bed, a lego-made photo frame gift with our life photos inside (the hotel has asked me for photos in advance). And they also greeted us with a mini chocolate cake(yum!), a birthday card and fruits when we return from dinner. Hotel room itself is comfortable and spacious, breakfast buffet is awesome. The only problem is that the receptionist mentioned about the birthday surprise during check-in (out of our surprises), so ask your friend to stay away during check-in. Would definitely recommend whoever would like to celebrate birthday in Macau to stay with MGM Cotai!

Reviewed November 25, 2019

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Dear Ching, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded December 14, 2019
MGM COTAI
10.0
Exceptional
Pui from Hong Kong SAR, China
Family with teens
M Tower Resort Premier Panoramic View Double Room
Stayed 1 night in January 2020

High quality hotel”

Very grand and clean hotel, staff are nice. But the price is very expensive too.

Reviewed March 05, 2020

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Dear Guest / Guest name, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded April 03, 2020
MGM COTAI
9.2
Exceptional
alberto from Macau SAR, China
Solo traveler
Stayed 1 night in March 2021

Very disappointed ”

The hotel has good amenities and the room is spacious and clean. However very disappointed because the window is very dirty and although the view is good, it is impossible to take good pictures. Additionally the hotel guests can only use the swimming pool and not the wet area of sauna and jacuzzi which I consider it a very discriminatory measure. This is the first time I stayed in a 5 star hotel with this arrangement. Will not stay in this hotel again. There are a lot of other good hotels in the same area.

Reviewed June 07, 2021

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10.0
Exceptional
Jong-In from South Korea
Business traveler
M Tower Resort King Room
Stayed 3 nights in August 2018

Nice place for a business”

Had a very pleasant stay !

Reviewed January 28, 2019

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Dear Jong-In, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and we look forward to passing along your compliments to our team members. Your experience means a lot to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

Responded January 30, 2019
MGM COTAI
10.0
Exceptional
See from Hong Kong SAR, China
Family with young children
M Tower Resort King Room
Stayed 1 night in August 2018

Excellent”

This is the best hotel in Macau

Reviewed February 08, 2019

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Dear Guest, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

Responded February 13, 2019
MGM COTAI
8.8
Excellent
Yeung from Hong Kong SAR, China
Family with teens
M Tower Resort Double Room
Stayed 1 night in April 2019

Fantastic Stay !”

Fantastic Stay! Unforgettable Experience! kudos to Jessica Cai who is front dest duty manager,she is friendly and helpful. As I was celebrating my Husband birthday with my family at MGM Cotai, We were offered a free upgrade to a resort suite and the room was spacious. Everything matches up with a five-star hotel expectation. They gave me a very lovely birthday cake and lovely cholocate.The resort room is very big ,the bathroom is great,and the resort great location connecting to the shopping mall and restaurant ! So very convenient,Thank you all for your kindness. I will be definitelly back to your hotel. Finally,There is a staff member at the Tria spa who is impolite and hopes that the hotel will improve next time!

Reviewed April 27, 2019

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Dear Yeung, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded May 02, 2019
MGM COTAI
9.2
Exceptional
Wai from United Kingdom
Solo traveler
Stayed 1 night in September 2019

There was a little hold up during checkin, but the staff were very professional. ”

very nice, arty hotel. A little problem at check in, but resolved well and a surprise gift from staff was a nice and welcoming.

Reviewed September 10, 2019

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Dear Sir/Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded October 04, 2019
MGM COTAI
8.8
Excellent
Tan from Singapore
Couple
M Tower Resort Premier Panoramic View King Room
Stayed 1 night in March 2019

Good service and nice room”

The staff that have attended to us provided a really great service. And I think this would really make me go back to them again. Room was nice and chic but it was low floor maybe its due to our last min booking. Overall its highly recommended to stay. Will wish to try other rooms with high floot and nicer views next time.

Reviewed April 05, 2019

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Dear Tan, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and we look forward to passing along your compliments to our team members. Your experience means a lot to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

Responded April 17, 2019
MGM COTAI
9.2
Exceptional
hyuk from South Korea
Couple
M Tower Resort Premier Panoramic View King Room
Stayed 2 nights in April 2019

Exceptional”

its good to me, if i go to macau, i go to mgm hoel cotai again~~^^

Reviewed April 24, 2019

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Dear Hyuk, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded May 02, 2019
MGM COTAI
8.4
Excellent
LIM from China
Family with teens
Stayed 1 night in January 2019

Quiet , good service, clean and comfortable”

Would help the customer to book the restaurant outside the hotel. The explanation of the CS for food delivery and the spa services. Can upgrade to twin bed room without extra money. Can enjoy the spa facilities even though the services enjoyed for each person is less than the minimum requirements.

Reviewed January 05, 2019

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Dea rLIM , Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

Responded January 07, 2019
MGM COTAI
9.2
Exceptional
Yiding from Hong Kong SAR, China
Couple
M Tower Resort Double Room
Stayed 2 nights in April 2019

Exceptional”

Pool was closed during the stay in April.

Reviewed April 14, 2019

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Dear Yiding, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Front Office

Responded April 17, 2019
MGM COTAI
8.8
Excellent
Ho from Hong Kong SAR, China
Couple
Stayed 1 night in June 2019

Good”

swimming pool still under renovation. Disappointed. Buffet breakfast excellent!

Reviewed July 05, 2019

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Dear Ho, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

Responded August 06, 2019
MGM COTAI
8.0
Excellent
hay from Hong Kong SAR, China
Couple
M Tower Resort King Room
Stayed 1 night in April 2019

first timer ”

we arrived at 3:30 pm and there was a long queue checking in. 1) why aren't more staff deployed for checking in or hotel management should improve the checkin process 2) the room was still not available. this was not acceptable. we came back at 10 p.m.. we were upgraded to suite, that's good. but I wonder if that's a compensation for the bad checkin experience or just because the hotel was full. swimming pool was out of service but we were not informed when we made the booking.

Reviewed April 23, 2019

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Dear Hay, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Front Office

Responded May 02, 2019
MGM COTAI
8.8
Excellent
Joetshung from Hong Kong SAR, China
Couple
M Tower Resort King Room
Stayed 2 nights in April 2019

Excellent”

If you like art and a less crowded hotel, this is the one

Reviewed May 11, 2019

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Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Front Office

Responded May 14, 2019
MGM COTAI
8.4
Excellent
Matthew from Malaysia
Couple
RESORT ROOM
Stayed 3 nights in November 2019

Excellent”

Booked for a double bed, got 2 singles, and were not informed beforehand - - so was it Agoda or the hotel didn’t get it right ?

Reviewed November 23, 2019

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Dear Matthew, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

Responded December 14, 2019
MGM COTAI
7.6
Very good
Anonymous
Couple
M Tower Resort Double Room
Stayed 2 nights in April 2019

Normal Experience ”

Wait our room until PM 04:30, and gave us smoking room!!!!! Front office just say non-smoking room were all full. If our request can not be accept at the first time , why don’t let us know earlier. CP值普通,員工服務普通,連最基本要求- 非吸煙房,直接回答已經客滿。

Reviewed April 13, 2019

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Dear guest, Warm greetings from MGM! Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

Responded April 17, 2019
MGM COTAI
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