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Sheraton Grand Macao
Deluxe, Guest room, 1 King, Sheraton Grand Macao in Macau
a large building with a large clock on it, Sheraton Grand Macao in Macau
Lobby, Sheraton Grand Macao in Macau
Lobby, Sheraton Grand Macao in Macau
Interior view, Sheraton Grand Macao in Macau
Interior view, Sheraton Grand Macao in Macau

Removed from saved list

8.6

Excellent

29,418 reviews

29,418 reviews

Housekeeping330
View76
Shops69
See map

8.6

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
Available
Walkable places
Planet J

100 m

Sands Cotai Central Casino

110 m

Kids Cavern (Cotai Sands Central)

190 m

DFS Garlleria

210 m

Eiffel Tower Experience at Parisian Macau

260 m

Popular landmarks
Casino at Venetian Macao

590 m

Macau Tower Convention & Entertainment Centre

4.8 km

Macao Museum

5.0 km

Grand Lisboa Casino

5.5 km

St. Dominic's Church

5.5 km

Closest landmarks
The Boulevard (Studio City)

540 m

Para Club

540 m

The Countdown Hotel

540 m

Taboo Show

540 m

Mcsorley’s Ale House

550 m

Sheraton Grand Macao

The Londoner Macao, Estrada do Istmo, s/n, Cotai, Macau SAR, P.R. China, Cotai, Macau, Macau SAR, China, 999078 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Cotai part of Macau, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Ruins of St. Paul's as well as Hac Sa (Black Sand) Beach nearby. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

490 meters to public transportation

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "The check in desk in the Main Lobby of the hotel will be relocated to Level 4 of Sheraton from Tuesday October 27, 2020. The Main Lobby check in facilities will no longer be operational after this date to make way for a brand new check in area. The temporary check in area will be located on Level 4 of the hotel complex. The temporary check in will offer guests all the functions of the existing check in, including luggage storage, dedicated Marriott Bonvoy counters as well as express check-out. Extensive signage will direct guests to Level 4 upon arrival to ensure the check in experience is as seamless as possible. The temporary check in facility will adhere to Marriott International’s Commitment to Clean global health and sanitization guidelines to minimize the risk of the spread of Covid-19. 由2020年10月27日(星期二)起,位於酒店正門旁的入住登記櫃檯將遷往4樓,於搬遷期間,該登記入住櫃檯將關閉,以進行各種優化。 辦理入住的臨時區域位於酒店4樓,提供的服務包括辦理入住登記、行李存放和快捷退房服務,以及專屬萬豪旅享家的服務櫃檯。 多個指示牌將設於不同的地方,讓賓客跟隨指引輕鬆到達酒店4樓,並辦理入住登記手續,確保舒適的入住體驗。 所有的臨時入住登記設施將嚴緊遵守萬豪國際集團「衛生安全的承諾」指引,以確保酒店各範圍的清潔標準,從而減低新型冠狀病毒的傳播。"

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Sauna

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Macau every 1 minutes on Agoda.com
Value for money8.2
Distance to city center6 Km
Location rating8.6
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport1.9 km

Rooms available at Sheraton Grand Macao

Excellent
Room comfort & quality

8.7

Presidential Suite, Club lounge access, High floor
...
  • Room size: 208 m²/2239 ft²
  • City view
  • 1 king bed & 2 queen beds
Enter dates to see prices
Executive Suite with Double Bed
...
  • Room size: 83 m²/893 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Terrace Suite, Club lounge access, 1 Bedroom Larger Suite
...
  • Room size: 251 m²/2702 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite King
...
  • Room size: 83 m²/893 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Access, Club level, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Ambassador Suite, Club lounge access, 2 Bedroom Larger Suite
...
  • Room size: 166 m²/1787 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Deluxe Suite, Club lounge access, 1 King
...
  • Room size: 125 m²/1345 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Suite with King Bed
...
  • Room size: 125 m²/1345 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club, Club level, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Suite with Twin Bed
...
  • Room size: 125 m²/1345 ft²
  • City view
  • 2 queen beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sheraton Grand Macao?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Grand Macao?

Sheraton Grand Macao is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Sheraton Grand Macao also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sheraton Grand Macao has a car park right on site for maximum convenience. Parking is available for a fee of 300 HKD per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Macau with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Sheraton Grand Macao?

Wake up to a great buffet breakfast at Sheraton Grand Macao. Western breakfast is available for guests. Adults can enjoy breakfast offered with an additional charge of 273 MOP if not included in the room rate.

What are my dining options at Sheraton Grand Macao?

Sheraton Grand Macao features an on-site restaurant for your dining convenience. You can pick and choose from a wide array of cuisines including Chinese and international. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea is served using only quality ingredients.

Can special events be hosted at Sheraton Grand Macao?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Sheraton Grand Macao. Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Sheraton Grand Macao?

On-site venues and convenient event services make Sheraton Grand Macao an ideal choice for hosting events such as corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1631 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sheraton Grand Macao?

Sheraton Grand Macao does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Sheraton Grand Macao?

The closest train, metro, or bus station to Sheraton Grand Macao is East Asian Games Station, 510 m away.

What restaurants are nearby Sheraton Grand Macao?

Sheraton Grand Macao’s neighborhood is Cotai which includes popular restaurants such as Le Buffet, Urban Kitchen and Spotlight.

What popular shopping places are close to Sheraton Grand Macao?

Shopping options in Sheraton Grand Macao’s Cotai neighborhood include Fortune Diamond (Galaxy Macau), DFS Garlleria and The Shoppes at Cotai Sands Central.

What are popular attractions near Sheraton Grand Macao?

Sheraton Grand Macao’s location in the Cotai neighborhood makes it close to famous attractions including Eiffel Tower Experience at Parisian Macau, Skycab Cable Car (Wynn Palace) and Fortune Diamond at Galaxy Macau.

See map

Explore the neighborhood

What people love about Sheraton Grand Macao

  • 10

    Exceptional
    Cleanliness

    "Clean and cozy hotel environment."

    James

    |

    April 6, 2021

  • 10

    Exceptional
    Staff 

    "Clean rooms with very helpful staff."

    Michelle

    |

    January 28, 2020

  • 9.2

    Exceptional
    Location

    "Great atmosphere and even better location."

    Elysia

    |

    August 27, 2022

Overall rating:

8.6

Excellent
29,418 reviews
Cleanliness
8.8
Facilities
8.4
Location
8.6
Read all reviews >
What travelers say they love:
Alan and the rest of the staff in breakfast were great .
Patrick from United States
Couple
More about Sheraton Grand Macao

More about Sheraton Grand Macao

Sheraton Grand Macao

When you are looking for comfortable and convenient accommodations in Macau, make Sheraton Grand Macao your home away from home. A stay at Sheraton Grand Macao ensures an easy access to the lively city and all of its wonders. The true local flavors and culture of Macau are yours with a stay at Sheraton Grand Macao, located just 6.3 km from the famous Ruins of St. Paul's.
The superior services and facilities offered at Sheraton Grand Macao will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Macau can be assisted with taxi and shuttle services available.
Parking is provided for guests by the hotel. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Sheraton Grand Macao.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Sheraton Grand Macao. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Sheraton Grand Macao. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Sheraton Grand Macao offer more than one layout option, including rooms that have separate living room and balcony or terrace. The hotel's in-room entertainment is second to none, with television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Sheraton Grand Macao, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Sheraton Grand Macao promises you a fun-packed holiday with a variety of activities and facilities. Warm up at the end of the day with a visit to the massage, salon, steam room, spa and sauna. The many offerings at Sheraton Grand Macao ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at Sheraton Grand Macao gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

Venture outside Sheraton Grand Macao and explore Macau during your stay. Try your luck at Casino at Venetian Macao located 580 m away where various games of chance are available for adults. Just don’t bet more than you can afford to lose.

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Amenities and facilities

Excellent
Facilities

8.4

Most talked about facilities

Housekeeping

615 mentions

Internet

365 mentions

Breakfast

307 mentions

Swimming Pool

245 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • Indonesian
  • Japanese
  • Korean
  • Portuguese
Accessibility
  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand all rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Bathtub seat in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Flashing door knockers in all rooms
  • Lever handles on all guest room doors
  • Lowered deadbolts on all guest room doors
  • Lowered electrical outlets in some rooms
  • Lowered night guards on all guest room doors
  • Lowered view ports in all guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in all bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in some rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Self-operating lift to all hotel swimming pools
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
For the kids
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Accessible by elevator
  • Accessible toilet
  • Adapter
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Fire extinguisher
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • iPod docking station
  • Ironing facilities
  • LAN Internet in room [free]
  • Linens
  • Mini bar
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate shower/bathtub
  • Shoeshine kit
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
Restaurants on site
Feast
  • Cuisine: International
  • Menu: Buffet
Palms
  • Menu: A-la-carte

Location

The Londoner Macao, Estrada do Istmo, s/n, Cotai, Macau SAR, P.R. China, Cotai, Macau, Macau SAR, China, 999078
Excellent
Location

8.6

Airports
  • Macau International Airport (MFM) - Macau SAR, China
    1.9 km 10 min drive
  • Zhuhai Jinwan Airport (ZUH) - China
    24.9 km
Public transportation
  • East Asian Games Station
    520 m
  • Cotai East Station
    580 m
Hospital or clinic
  • Kiang Wu Hospital Taipa Clinic
    1.3 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Casino at Venetian Macao
    590 m
  • Macau Tower Convention & Entertainment Centre
    4.8 km
  • Macao Museum
    5.0 km
  • Grand Lisboa Casino
    5.5 km
  • St. Dominic's Church
    5.5 km
  • A-Ma Temple
    5.7 km
  • Senado Square
    6.0 km
  • Historic Centre of Macau
    6.0 km
  • Monte Forte (Fortaleza do Monte)
    6.2 km
  • Ruins of St. Paul's
    6.3 km
Nearby landmarks
  • Planet J
    100 m
  • Sands Cotai Central Casino
    110 m
  • Kids Cavern (Cotai Sands Central)
    190 m
  • DFS Garlleria
    210 m
  • Eiffel Tower Experience at Parisian Macau
    260 m
  • Cotai Strip Resorts
    290 m
  • Plaza Casino
    360 m
  • The Shoppes at Cotai Sands Central
    370 m
  • The Spectacle (MGM Cotai)
    460 m
  • Grado 'Mini' Golf
    480 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children under 140 centimeters will have to wear complimentary inflatable arm bands or life vests provided by the property when using the swimming facilities.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Getting around
  • Distance from city center6 Km
  • Travel time to airport (minutes)8
Extras
  • Breakfast charge (unless included in room price)273 MOP
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors41
  • Number of restaurants1
  • Number of rooms 4001
  • Room voltage220
  • Year property opened2012
Parking
  • Daily parking fee300 HKD

Property announcements

The check in desk in the Main Lobby of the hotel will be relocated to Level 4 of Sheraton from Tuesday October 27, 2020. The Main Lobby check in facilities will no longer be operational after this date to make way for a brand new check in area. The temporary check in area will be located on Level 4 of the hotel complex. The temporary check in will offer guests all the functions of the existing check in, including luggage storage, dedicated Marriott Bonvoy counters as well as express check-out. Extensive signage will direct guests to Level 4 upon arrival to ensure the check in experience is as seamless as possible. The temporary check in facility will adhere to Marriott International’s Commitment to Clean global health and sanitization guidelines to minimize the risk of the spread of Covid-19. 由2020年10月27日(星期二)起,位於酒店正門旁的入住登記櫃檯將遷往4樓,於搬遷期間,該登記入住櫃檯將關閉,以進行各種優化。 辦理入住的臨時區域位於酒店4樓,提供的服務包括辦理入住登記、行李存放和快捷退房服務,以及專屬萬豪旅享家的服務櫃檯。 多個指示牌將設於不同的地方,讓賓客跟隨指引輕鬆到達酒店4樓,並辦理入住登記手續,確保舒適的入住體驗。 所有的臨時入住登記設施將嚴緊遵守萬豪國際集團「衛生安全的承諾」指引,以確保酒店各範圍的清潔標準,從而減低新型冠狀病毒的傳播。

Construction Update - The Londoner Macao
The main entry and porte-cochere of the Sheraton Grand Macao will close from Monday 1 March 2021.
Guests will be dropped off at The Londoner (Crystal Palace) main entrance, or the existing ‘East Lobby’ bus terminal at the rear of the complex.
Guest shuttle services and taxis will relocate to the new The Londoner main entrance.
Arriving guests will be directed from their arrival point to the temporary check in lounge located on Level 4 of the Sheraton Grand Macao that is complete with check in counters, luggage storage, a dedicated Marriott Bonvoy counters, as well as express check-out.
Guests arriving by car will still be able to park in the underground car park from the existing entrance (Sheraton driveway) with changes to the driveway to maintain access.

This property is used as a medical isolation observation, property only can accept guest who stay for quarantine observation form Oct 3, 2021 to Nov 30, 2021.

Reviews of Sheraton Grand Macao from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.8
Facilities8.4
Location8.6
Room comfort and quality8.7
Service8.4
Value for money8.2
High score for Macau
Rating
9+ Exceptional (5,505)
8-9 Excellent (3,735)
7-8 Very Good (4,436)
6-7 Good (1,279)
<6 Below Expectation (1,205)
Time of the year
Mar - May (3,686)
Jun - Aug (4,423)
Sep - Nov (3,954)
Dec - Feb (4,097)
All guests (20,964)
All room types
All languages

Show reviews that mention 

Showing 16,160 verified guest comments
12345
10.0
Exceptional
Rino from Philippines
Family with young children
Deluxe, Guest room, 2 Twin/Single Bed(s)
Stayed 2 nights in May 2019

Great vacation!!!”

As this hotel is located in the heart of cotai, that's why my family do really enjoyed our stay. We have a great room location as we could see the beautiful lights of the city, the dancing fountain can be also seen on it. As what I have requested to have a connecting room with my teen kids, thanks to Jetro and Sheena, the receptionist who make sure that we will be granted the room that we have requested and make sure that our stay will be more enjoyable and memorable. And making my hubby's birthday extra special for sending a slice of cake with a handwritten card. Samuel the bell boy who assisted us to the shortest line during the check in, and lead us to our room. And also to Brent the bellboy, who was very kind to assist us when asking for transportation and sharing us some suggestion where we can go in Macao.

Reviewed May 14, 2019

See room deals

10.0
Exceptional
Charlene from Hong Kong SAR, China
Family with young children
Deluxe, Guest room, 1 King
Stayed 2 nights in September 2019

Comfort luxe & great service ”

Family friendly especially we have a 5 month old with us. Everyone's very friendly and attentive - from reception when we checked in to luggage desk. Breakfast is fantastic and so is room service. We brought our boy to the pool and received impeccable attention from the pool staff and guards. We were able to get a cot bed and stroller for our boy during the stay at ease. I would recommend families with young children. Sheraton really makes the vacation a comfortable and relaxing one!

Reviewed October 01, 2019

See room deals

10.0
Exceptional
Jean from Philippines
Solo traveler
Deluxe, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in September 2019

The place was perfect”

The place was perfection, for Filipino travellers you will encounter fellow Filipinos working and they will help you on your check in (should i say we just got lucky) for smooth transaction. The place is packed with so many travellers as well but the place is very beautiful and extravagant on the lobby area as well outside. They offer free shuttle bus ride to any other hotels and airport as well as to ferry terminals. There employees are very courteous and helpful, never be afraid to ask cos they will help you. The room we got was twin sharing as I requested and you can also request for non smoking room since many guests are smokers esp. Chinese. The hotel has passage to venetian hotel so you wont have to go outside the hotel, you can walk through the 2nd floor. Overall I would love to comeback and stay in this hotel again.

Reviewed October 02, 2019

See room deals

10.0
Exceptional
Bora from Philippines
Couple
Deluxe, Guest room, 1 King
Stayed 1 night in December 2019

Macau trip”

Best view of the Parisian tower, we would like to praise Eurika and Rechell Ann that made this all possible. Great room, clean and big space, they attended to our needs and was fully staffed everywhere. Only negative thing would be the long queue upon check-in took us about an hour and the breakfast queue was long as well. We had to go Lunch time for the Buffet. Overall, this is a hotel with great value of money, location, service and room quality. Will definitely go back.

Reviewed December 19, 2019

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10.0
Exceptional
April from Philippines
Couple
Deluxe, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in September 2019

Excellent Hospitality!”

I've had the best check-in experience of my life when I checked-in at Sheraton Grand Macao, all thanks to Shana who was exceptional! She was very helpful, friendly, and looked like she really loves what she's doing. I checked in very late and was very tired from my Hongkong trip and Shana's warm welcome made a difference. Since she knew that my flight is very late on the next day, she went the extra mile and gave me a comp late check out which really helped! I cannot describe how amazing she was and words can't express how thankful I am. I also got a room with an amazing view of the Macau Eiffel Tower. I highly recommend staying in this hotel. Great facilities, perfect location, excellent staff!

Reviewed September 12, 2019

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10.0
Exceptional
Kai from Malaysia
Couple
Stayed 1 night in October 2018

1st Experience of the Sheraton Grand Macao Hotel”

Booked 2 rooms, Hotel's location was perfect! Great and convenient location. We stayed in a Grand Deluxe King room and the king bed is one of the best we ever slept on. Hotel room is huge and clean with amenities. The bed is so spacious and linen is soft to the skin that we were greatly rested.

Reviewed February 01, 2019

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10.0
Exceptional
Kai from Malaysia
Couple
Stayed 1 night in October 2018

1st Experience of the Sheraton Grand Macao”

Booked 2 rooms, Hotel's location was perfect! Great and convenient location. We stayed in a Grand Deluxe King room and the king bed is one of the best we ever slept on. Hotel room is huge and clean with amenities. The bed is so spacious and linen is soft to the skin that we were greatly rested.

Reviewed February 01, 2019

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10.0
Exceptional
chan from Hong Kong SAR, China
Couple
Deluxe, Guest room, 1 King
Stayed 1 night in February 2019

Nice Room”

Have stayed in this hotel several times. This time we got a high-level room (31/F) which is clean and quiet. Very comfortable stay. Had once (a couple of years ago) been assigned a low level room with window facing some air-conditioning equipment on the flat roof of an adjacent building, and felt low-frequency rumbling noise all the time during our stay, could not sleep well. So must choose high level room.

Reviewed February 24, 2019

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10.0
Exceptional
Gretchen
Couple
Deluxe, Guest room, 1 King
Stayed 1 night in January 2019

Filipino staffs are Amazing!”

I forgot the name of two filipino women who helped me during my stay. They were both friendly and very accommodating especially to our request for late check out. They made sure we were put on a view that overlooked the eifel tower. The room also is very spacious, clean, and overall, it was a superb stay! will definitely come back!

Reviewed November 21, 2019

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10.0
Exceptional
Lawrence from Singapore
Solo traveler
Stayed 2 nights in October 2018

Exceptional”

Amazing staff who are willing to go out of their way to help their guests. Fantastic room, comfortable bed, amazing gym. Not very expensive for the location that they are in. Great view too. I would definitely stay there again if I travel to Macao again with my loved ones.

Reviewed August 10, 2019

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10.0
Exceptional
Mary from Philippines
Group
Deluxe, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in November 2019

will definitely come back.”

Joyce, the guest relations officer who assisted our check in process was so pleasant and professional. She answered all my inquiries and was so accommodating. The room was big and the view of the room given to us was amazing. This was the first time I tried Sheraton in Macau as I was always checking in at Holiday Inn because I am a member of IHG. . Since it has been closed, I opted to try Sheraton. And I was convinced that I did make a right choice. I will definitely come back and would recommend the hotel to my friends.

Reviewed November 20, 2019

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10.0
Exceptional
GEORGE from Philippines
Family with young children
Deluxe, Guest room, 1 King
Stayed 3 nights in November 2019

Real treat staying at the Sheraton Cotai ”

The room was very nice. The skyview was great. The bed was fixed in a nice way everyday. And your sevice was amazing. The receptionist, Shana, was very helpful. Mark and Jerry the cleaners was very good at their job.

Reviewed November 11, 2019

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10.0
Exceptional
Agnes from Singapore
Group
Deluxe, Guest room, 2 Twin/Single Bed(s)
Stayed 3 nights in June 2019

Stay was very comfortable. ”

Room spacious. Toilet also spacious. Bed was was really comfortable. My dad enjoyed the shower because the water pressure was really good. All of their staff from reception to security was always ready to help and service standard is really good. My short stay was really enjoyable.

Reviewed June 08, 2019

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10.0
Exceptional
Donald
Family with teens
Deluxe, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in May 2019

Great Location, Friendly Staff, Beautiful Hotel”

This hotel is luxurious. The outdoor pool, fitness facilities, lobby, casino, and shopping center is all connected to the hotel. Upon arrival, Rafi, a custom service employee walked us to our room and helped us with everything entire trip; planning, getting taxis, and answering any questions. Free water bottles, concierge, luggage storage, WiFi, fitness center, etc. Right next to the Eiffel Tower and walking distance to all other casino resorts. Great for people visiting for the first time.

Reviewed May 17, 2019

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10.0
Exceptional
Val from Australia
Couple
Deluxe, Guest room, 2 Twin/Single Bed(s)
Stayed 4 nights in November 2019

Great hotel, conveniently located on the Cotai strip”

Great hotel, conveniently located on the Cotai strip & very close to the Venetian & Parisian. The rooms are spacious with very comfortable beds. It was a great stay at Sheraton Grand Macau.

Reviewed November 10, 2019

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9.6
Exceptional
Sam
Couple
Deluxe Suite with Twin Bed
Stayed 6 nights in October 2019

Deluxe Suite Twin, 1 Bedroom Larger Suite :- Clean & Very Spacious Room”

Good location, spacious and very clean room (thanks to the chamber maid's hard work during our stay to up keep the room, she even helped spray room freshener when requested). All the staff at the executive lounge are very friendly and professional with good advices on places of interest and entertainment. Thumbs up for this excellent hotel and we will be back. There are 2 toilets in this suite, 1 in the living hall & 1 in the bedroom. A pantry, dining area, living hall and a media room (good sound proof) with a set of sofa bed (queen size) is a plus point. The bedroom is also very spacious with 2 beds (queen size) and a big toilet with a big bathtub and separate shower room.

Reviewed November 07, 2019

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10.0
Exceptional
Jeffrey from Philippines
Family with teens
Deluxe, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in June 2019

Best hotel stay ever!”

We stayed here in June 2019. It was probably by far, my best hotel stay ever. We were upgraded to a room with a very picturesque view of Macau (casinos area)! There's a free shuttle from the port to the hotel. The Filipino staff were very friendly and helpful with our needs! Apologies as I already forgot the names.

Reviewed March 16, 2020

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9.6
Exceptional
Rita from United States
Couple
Deluxe, Guest room, 1 King
Stayed 3 nights in September 2019

Lovely Vacation ”

The Sheraton Cotai is a great place to stay. Pros: The staff is friendly. The rooms are large and clean. The staff had a cake waiting for my husband’s birthday. The breakfast is the same every day and that’s not necessarily a bad thing. It’s is connected to several other hotels underground or via a skywalk. There are always taxis around. Cons: The pools are freezing. The whole hotel crammed into the semi-heated jacuzzi. There is no adults only pool. The only place to escape the kids is the casino. Also, the mainlanders will stalk Caucasians to take their photo. Unfortunately, there was no staff around to lodge a complaint. Also, the snacks in the vending machines are expensive. $30 Macau Pataca or $3.75 USD for a can of Coke.

Reviewed September 24, 2019

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10.0
Exceptional
Rhodith from Philippines
Couple
Deluxe, Guest room, 1 King
Stayed 1 night in September 2019

Exceptional”

As expected, Sheraton was awesome. We got a room with a great view of the Macau Eiffel Tower. Shuttle service and luggage storage was available. We arrived late at night and took the shuttle bus for Cotai Central (was informed last bus leaves at 10:30pm). Rice Empire was available 24hrs for late dinner. Lunch at the Feast was great too. Shuttle bus going downtown is also available in the nearby City of Dreams.

Reviewed September 30, 2019

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10.0
Exceptional
Sinying from Malaysia
Couple
Deluxe, Guest room, 1 King
Stayed 2 nights in March 2019

Excellent, will definitely stay there again”

This was my second time staying Sheraton Macau. Location is very strategic, and you can hop on to the shuttle provided at their lobby (can access to Macau city easily with this service). I celebrated my husband birthday this round, and they are so kind and lovely, by providing us a small gifts in our room. This really surprise me, and we feel so happy. Room is huge and so cozy. Highly recommended.

Reviewed April 03, 2019

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