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View, Wynn Palace in Macau
Palace King Room - Bed, Wynn Palace in Macau
Lobby, Wynn Palace in Macau
Lobby, Wynn Palace in Macau
Interior view, Wynn Palace in Macau
Interior view, Wynn Palace in Macau
Swimming pool [outdoor], Wynn Palace in Macau

Removed from saved list

9.4

Exceptional

12,167 reviews

12,167 reviews

See map

8.8

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
Available
Walkable places
Skycab Cable Car (Wynn Palace)

130 m

The Spectacle (MGM Cotai)

230 m

The House of Dancing Water

380 m

Para Club

420 m

The Countdown Hotel

420 m

Popular landmarks
Casino at Venetian Macao

1.1 km

Macao Museum

4.9 km

Macau Tower Convention & Entertainment Centre

5.0 km

St. Dominic's Church

5.5 km

Grand Lisboa Casino

5.5 km

Closest landmarks
Planet J

540 m

Kids Cavern (Cotai Sands Central)

540 m

East Asian Games Station

560 m

Dragone Show

590 m

MUST Stadium

630 m

Wynn Palace

Avenida da Nave Desportiva, Cotai, Macau, Cotai, Macau, Macau SAR, China, 999078 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Cotai part of Macau, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Ruins of St. Paul's as well as Hac Sa (Black Sand) Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

150 meters to public transportation

Top Value

Check-in [24-hour]

Airport transfer

Announcements by hotel (1)
Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

Facilities

Front desk [24-hour]

Airport transfer

Shuttle service

Free Wi-Fi in all rooms!

Fitness center

Spa

Luggage storage

Cash withdrawal

This property is in high demand!

11 travelers have booked today.

Value for money9.2
Distance to city center3.2 km
Location rating8.8
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport1.3 km

Rooms available at Wynn Palace

Fountain Parlor Suite
...
  • Room size: 170 m²/1830 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 89 m²/958 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Fountain View King Suite
...
  • Room size: 85 m²/915 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Fountain View Suite with 2 Queen Beds
...
  • Room size: 85 m²/915 ft²
  • Lake view
  • 2 double beds
Enter dates to see prices
Parlor Suite
...
  • Room size: 136 m²/1464 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Palace Room with 2 Queen Beds
...
  • Room size: 68 m²/732 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Palace King Room
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Fountain King Suite
...
  • Room size: 85 m²/915 ft²
  • 1 queen bed
Enter dates to see prices
FOUNTAINSUITEKING
...
  • Room size: 85 m²/915 ft²
Enter dates to see prices
Palace Room
...
  • Room size: 68 m²/732 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Wynn Palace?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Wynn Palace?

Wynn Palace is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the resort know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Wynn Palace also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Wynn Palace has a car park right on site for maximum convenience. Parking is available for an additional charge. Self-parking is conveniently available at the resort. If you're looking for an easy way to get around Macau with private transportation, the resort can arrange taxi service.

Is breakfast offered at Wynn Palace?

Start your mornings right, with the à la carte and continental breakfast options offered at Wynn Palace.

What are my dining options at Wynn Palace?

Wynn Palace features on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including Chinese and international. Dishes are served in a la carte during opening hours. Light meal like desserts is served using only quality ingredients.

Can special events be hosted at Wynn Palace?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Wynn Palace. Small or intimate events like birthday parties, entertainment events and honeymoons can also be accomodated. Services for in-house catering, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly.

Can business events be hosted at Wynn Palace?

On-site venues and convenient event services make Wynn Palace an ideal choice for hosting events such as seminars, conferences and meetings. The venue available at the resort can accommodate up to 1200 people. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Wynn Palace?

Wynn Palace does permit smoking in some areas and is not 100% smoke-free. The resort offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Wynn Palace?

The closest train, metro, or bus station to Wynn Palace is Cotai East Station, 170 m away.

What restaurants are nearby Wynn Palace?

Wynn Palace’s neighborhood is Cotai which includes popular restaurants such as Le Buffet, Urban Kitchen and Spotlight.

What popular shopping places are close to Wynn Palace?

Wynn Palace is located in Cotai area which features shopping places such as Fortune Diamond (Galaxy Macau), Hard Rock Hotel and The Shoppes at Cotai Sands Central.

What are popular attractions near Wynn Palace?

Wynn Palace’s location in the Cotai neighborhood makes it close to famous attractions including Eiffel Tower Experience at Parisian Macau, Skycab Cable Car (Wynn Palace) and Fortune Diamond at Galaxy Macau.

See map

Explore the neighborhood

What people love about Wynn Palace

  • 9.6

    Exceptional
    Staff 

    "The service that staff in Wynn Palace provides is definitely amazing and the rooms are so spacious and clean."

    Susana

    |

    November 21, 2022

  • 10

    Exceptional
    Cleanliness

    "The hotel was also very clean and neat."

    Rechelle

    |

    May 28, 2022

  • 8.8

    Excellent
    Spaciousness

    "Nice and spacious for kids."

    Sandra

    |

    December 21, 2022

Property ranking|Compared to 96 Macau properties
See all rankings
Service score
9.4/10
Cleanliness score
9.7/10
Overall score
9.3/10
Value for money score
9.2/10
Better than
98
%
of Macau properties
Better than
98
%
of Macau properties
Better than
98
%
of Macau properties
Better than
97
%
of Macau properties
Overall rating:

9.4

Exceptional
12,167 reviews
Cleanliness
9.7
Facilities
9.3
Location
8.8
Read all reviews >
What travelers say they love:
Breakfast buffet has lots of varieties and delicious.
SIU from United Kingdom
Group
More about Wynn Palace

More about Wynn Palace

Wynn Palace

Never miss a single attraction in Macau when staying at Wynn Palace. Getting around in Macau is easy when staying at this resort, strategically placed right in the heart of the city. Explore the genuine Macau that most travelers never see, with a stay at Wynn Palace -- located only 6.3 km from Ruins of St. Paul's.
At Wynn Palace, guests are bound to have a stress-free stay. Keep up with all your communications easily with the resort's free Wi-Fi. Getting from and back to the airport can be easily arranged with the resort's airport transfer services. Taxi and shuttle services provided by the resort make exploring Macau even more convenient.
Guests can enjoy convenient available parking right at the resort. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the resort's ticket service. Packing light is possible at Wynn Palace thanks to the resort's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by resort.
All rooms at Wynn Palace are designed for comfort. For your comfort, some rooms at the resort are equipped with linen service, blackout curtains and air conditioning. Some rooms at Wynn Palace even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include daily newspaper, television, in-room video streaming and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Wynn Palace begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the resort. A variety of convenient and tasty dining options are waiting for you at the resort, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the resort's bar and casino.
Apart from amenities and services, Wynn Palace goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the resort's pool. Check out the resort's fitness facility to stay fit and firm on vacation.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Don't miss out on all that Macau has to offer during your stay at Wynn Palace. Place your bets and hope for wins at Casino at Venetian Macao just 1.0 km away. Good luck!


Reasons to stay here

Past guests think it’s fantastic, rating it better than 97% of the city’s accommodation.
Get more than you bargain for here, which scores value for money higher than 96% of the city's accommodation.
Past guests love the cleanliness here, ranking it higher than 97% of the city's accommodation.

Show less

Amenities and facilities

Exceptional
Facilities

9.3

Most talked about facilities

Housekeeping

33 mentions

Breakfast

30 mentions

Food & Dining

17 mentions

Swimming Pool

15 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Japanese
  • Korean
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas
Things to do, ways to relax
  • Casino
  • Fitness center
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
Cleanliness and safety
  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
Access
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Taxi service
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Complimentary tea
  • Daily newspaper
  • Desk
  • Fire extinguisher
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Laptop workspace
  • Mini bar
  • Mirror
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Scale
  • Separate shower/bathtub
  • Shoeshine kit
  • Shower
  • Slippers
  • Smoke detector
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • TV [in bathroom]
  • Wake-up service
  • Wi-Fi [free]

Location

Avenida da Nave Desportiva, Cotai, Macau, Cotai, Macau, Macau SAR, China, 999078
Excellent
Location

8.8

Airports
  • Macau International Airport (MFM) - Macau SAR, China
    1.3 km 7 min drive
  • Zhuhai Jinwan Airport (ZUH) - China
    25.5 km
Public transportation
  • Cotai East Station
    170 m
  • East Asian Games Station
    560 m
Hospital or clinic
  • American Dental
    1.5 km
Convenience store
  • 7 Eleven
    550 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Casino at Venetian Macao
    1.1 km
  • Macao Museum
    4.9 km
  • Macau Tower Convention & Entertainment Centre
    5.0 km
  • St. Dominic's Church
    5.5 km
  • Grand Lisboa Casino
    5.5 km
  • A-Ma Temple
    5.9 km
  • Senado Square
    6.0 km
  • Historic Centre of Macau
    6.1 km
  • Monte Forte (Fortaleza do Monte)
    6.2 km
  • Ruins of St. Paul's
    6.4 km
Nearby landmarks
  • Skycab Cable Car (Wynn Palace)
    130 m
  • Cotai East Station
    170 m
  • The Spectacle (MGM Cotai)
    230 m
  • The House of Dancing Water
    380 m
  • Para Club
    420 m
  • The Countdown Hotel
    420 m
  • Taboo Show
    420 m
  • City of Dreams Casino
    420 m
  • Pátio frontal
    430 m
  • Cotai Strip Resorts
    440 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration, if the card could not provide, guests are not allowed to stay.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Getting around
  • Distance from city center3.2 km
  • Travel time to airport (minutes)9
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors28
  • Number of restaurants14
  • Number of rooms 1706
  • Room voltage220
  • Year property opened2016

Property announcements

Red 8 is inside the casino, the diners must be age 21 or above.

Buffet breakfast at Fontana is served between 7:00 AM and 11:00 AM daily.
The opening times of individual dining outlets are subject to change without prior notice.

Breakfast will be served in buffet format only.

Guests who are attend "2nd Macau · Qingdao Beer & Cultural Festival" are requested to please present a valid green “Macao Health Code” and to check your temperature before entering the venue.

Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

F&B outlets and hotel facilities may be closed without any prior notice.

Reviews of Wynn Palace from real guests

Provided by verified guests of Agoda
9.2
/
10
Cleanliness9.7
Facilities9.3
Location8.8
Service9.4
Value for money9.2
High score for Macau
Rating
9+ Exceptional (1,323)
8-9 Excellent (236)
7-8 Very Good (150)
6-7 Good (38)
<6 Below Expectation (42)
Time of the year
Mar - May (451)
Jun - Aug (303)
Sep - Nov (513)
Dec - Feb (522)
All guests (4,153)
All room types
All languages

Show reviews that mention 

Showing 1,789 verified guest comments
12345
10.0
Exceptional
Steven from United States
Couple
Palace King Room
Stayed 3 nights in July 2019

One of the best hotels in the world at any price”

The Wynn Palace is simple put, my favorite hotel in the world and I’ve been to the best of the best. The Decour, the ambience, The cleanliness, the peace and serenity is far superior to most other five star rated hotels. The staff is exceptional in taking care of customer needs from the general manager to the housekeeping staff. Even the smallest insignificant detail is not overlooked. I have brought friends with me on my several stays and they two were blown away at this incredible property and the staff. The bus sa even the smallest insignificant detail is not overlooked. I have brought friends with me on my several stays and they two were blown away at this incredible property and the staff. The food in the Fontana buffet rivals most 5 star restaurants. When Steve Wynn designed the Wynn Palace. He took the best of all his other properties and rolled it into one. Bellagio water show fountains, a gondola ride accessing the property from the street. Too much more to list!!

Reviewed July 21, 2019

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Dear Steven, Thank you for your gracious comments. It was a joy reading your review of our hotel. Creating an exceptional experience for our guests is never a one-man show. Our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. Every element that we chose to present is intended to be memorable, bold and stand out, from the crystal chandeliers to the Performance Lake, the SkyCab to the floral sculptures. We are glad that you and your friends had an enjoyable visit at our resort. Your comments have been shared with our team and they are very grateful for your kind words. We sincerely appreciate your endorsement of our hotel and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

Responded July 22, 2019
Wynn Palace
10.0
Exceptional
Yen from Malaysia
Group
Palace King Room
Stayed 1 night in August 2019

Exceptional great, really giving the majestic feeling of a royalty!”

The staff was very good and accomodating, even try their very best to reserve the Fontana dinner buffet for us despite full house. The dinner buffet was very nice and worthwhile, although only given 2 hours to feast, but the dishes and the seafood are superb. The hotel is very clean and spacious, with automated binds and lights with ipad control. The view outside the hotel which is the musical fountain was definitely worth to watch. Hotel guest also have priority in having the cable car ride (the best was unlimited times!!). The whole hotel makes you feel like royalty, majestic and grand. We definitely will come again.

Reviewed October 02, 2019

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Dear Yen, Thank you for your gracious comments. We are pleased to read that you enjoyed your stay with us. Your kind feedback is highly appreciated and will certainly be shared with our colleagues. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. \We look forward to welcoming you back very soon! Yours sincerely, Guest Relations

Responded October 03, 2019
Wynn Palace
10.0
Exceptional
Andrell from Philippines
Couple
Palace King Room
Stayed 2 nights in January 2019

Don't think twice”

This was the second time we stayed at Wynn Palace and I can guarantee that the staff always go above and beyond the expectations. I would like to commend the housekeeping team ( thanks, Longxia!), the reservation/reception team and the Fontana team (special mention to May who made our breakfast experience extra special ). The staff at Wynn Palace are always very courteous and all-smiles with ready-to-do attitude. I visited quite a few hotels during my stays in Macau and elsewhere in the world and I have not seen any other hotel whose staff are as remarkable as Wynn Palace's. I started the review with praising the hotel staff -they really set the bar quite high. Our room was upgraded to the executive suite by the kind (and cute!) lady at the reservation desk. It was a big room for two, with your very own sofa! Imagine, we decided to cancel some side-trips just so we can fully enjoy the luxuriously designed room! You will never regret booking this hotel. It was that exceptional!

Reviewed January 08, 2019

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Dear Andrell, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. Our team members take pride in delivering luxury service with personality. We feel very fortunate to work with our Housekeeping Team Member, Long Xia as well as Reservation, Front Desk and Fontana Buffet, who has helped create a wonderful experience for you. At our hotel, we believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Our team look forward to having the opportunity of creating more memorable moments for you in the near future! Yours sincerely, Guest Relations

Responded January 09, 2019
Wynn Palace
10.0
Exceptional
Helena from South Korea
Group
Fountain View Suite with 2 Queen Beds
Stayed 2 nights in January 2019

splendid. never been better. BUT-”

we stayed at the room where we are allowed to watch the fountain show in the room. every staff was kind and helpful. very fluent in english (except for the staffs at the casino- but they were kind enuf tho :D) the room was very beautiful, lobby was adorable. shuttle bus helped us move around the city. BUT- there was one problem- no convenience store around the hotel, no place to buy anything after 10PM. you should buy what you need from outside before coming back to the hotel. another problem: way to spacious so it took long time to move around in this hotel haha.. can it be a problem? yes- you should experience. tough to locate myself :''( i literally got lost. lol. anyways. great experience. nice view. loved the sky cab. see you again hopefully!

Reviewed January 27, 2019

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Dear Helena, Thank you for taking the time to write such a lovely review about our hotel. At Wynn Palace, our mission is to create a luxurious and personalized stay for our guests, an experience which is memorable and one-of-a-kind, as we believe that “people make people happy”. We are glad that you felt special and well taken care of during your stay with us. Meanwhile, we regret that we fell short in meeting your expectations and we would like to emphasize that guest satisfaction is paramount in our goals. Each guest review helps us improve and enhance our guests’ experience. We appreciate your valuable feedback which will allow us to improve and constantly strive to do better. We thank you for your visit and hope to welcome you back in the near future. Yours sincerely, Guest Relations

Responded January 27, 2019
Wynn Palace
10.0
Exceptional
Isabelle from Malaysia
Couple
Fountain View King Suite
Stayed 2 nights in June 2019

Excellent stay with perfect view and superb services ”

The hotel provides very good services from check in counter , room services , housekeeping to restaurants. The room is well maintained and so clean. They also free macaron and chocolates to us. I can’t expect anymore. It also has beautiful fountain pool. The room is so huge with big bathtub and living room. I definitely will come back again. It is over my expectations and worth of the value. Highly recommended.

Reviewed June 12, 2019

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Dear Isabelle, Thank you very much for such a wonderful review. We are pleased to read of that you enjoyed your stay with us. We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on the hotel legacy of excellence. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. Thank you for giving us the opportunity to make your stay in Macau an enjoyable one and we hope you will return soon. Yours sincerely, Guest Relations

Responded June 13, 2019
Wynn Palace
10.0
Exceptional
YANING from Macau SAR, China
Family with young children
Palace King Room
Stayed 1 night in July 2019

Perfect and memorable experience ”

I have stayed in Wynn palace for 2 nights to celebrate my baby twins birthday. We are amazed by the impeccable hospitality of the hotel. They prepared two interconnecting rooms for us and baby stuffs for my twins, including the cribs, baby bath tubs, sterilizer, baby shower kits, and birthday cake! They even made birthday decoration at room. It is the best ever hotel service I have experienced in Macau. The breakfast is terrific as well with abundant choice of bakery and pastry. The fountain performance at night was wonderful. And the pool is lovely. If you visit Macau with kids, you must stay in Wynn palace!

Reviewed July 19, 2019

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Dear YANING, Thank you for selecting our hotel for your twins' Birthday. Our mission is to create a luxurious and personalized stay for our guests, an experience which is memorable and one-of-a-kind, not something that has been checked off a list. We are pleased that you and your family had a wonderful time celebrating this joyous occasion. We look forward to welcoming you and your family back for many more memorable moments to come. Yours sincerely, Guest Relations

Responded July 20, 2019
Wynn Palace
10.0
Exceptional
Shiting from China
Family with young children
Palace King Room
Stayed 1 night in November 2021

Great birthday experience! ”

Celebrating my fiancé’s birthday at Wynn Palace. Recommended by my colleagues, already heard that the customer service and room are nice. Staffs are warm-hearted and extremely attentive. Room and facilities are new and clean. Detailed ornaments, arrangement and service. Warm and luxury atmosphere. When we arrived, they also arranged a beautiful complimentary birthday cake for us. In general it’s a nice experience.

Reviewed November 17, 2021

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Dear Shiting, Thank you for your gracious comments. It was a pleasure to learn that you chose our hotel to celebrate your fiancé’s birthday. Our Team Members are empowered to go the extra mile and deliver exceptional service to our valuable customers. We are glad to hear that we exceled in anticipating your needs. We hope to welcome you and your fiancé back for another stay in the very near future! Yours sincerely, Guest Relations

Responded November 18, 2021
Wynn Palace
10.0
Exceptional
Karen from Philippines
Family with teens
Palace King Room
Stayed 1 night in March 2019

One of the Best”

My original plan was to stay at Venetian but after I saw photos of Wynn Palace including the guest room, I've decided immediately that I want to spend the night here. I want to celebrate my birthday here and I was surprised when I was given a room upgrade to the Fountain Queen Suite. The complimentary birthday cake is also yummy and the food is delicious. Even my mom enjoyed the entire experience with Wynn Palace. Although I left my pink bluetooth headphone and memory card inside the room, that still didn't ruin my overall experience. I would definitely recommend this. I also want to take this opportunity to commend Queenie from the VIP Registration and Paul from the Bell Service who assisted us with a smile. They were courteous the entire time.

Reviewed March 23, 2019

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Dear Karen, Thank you for taking the time to share your valuable feedback with us through the Post Stay Survey following your stay. It was a pleasure to learn that you chose Wynn Palace to celebrate your Birthday. Our Team Members are empowered to go the extra mile and deliver exceptional service to our valuable customers. We are glad to hear that our Team Member exceled in anticipating your needs. At the same time, we are delighted to hear that you truly enjoyed your stay with us. At Wynn Palace, we believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. We are pleased to know that our Team Member Queenie and Paul has taken good care of you, and we have shared your positive feedback with them. Our team look forward to having the opportunity of creating more memorable moments for you in the near future! Yours sincerely, Guest Relations

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Wynn Palace
10.0
Exceptional
hetti from Singapore
Group
Palace King Room
Stayed 2 nights in March 2019

Great service and beautiful hotel”

Beautiful hotel with great staff service. The staffs always made sure you were comfortable and assisted you. The only thing I would hope is the shuttle buses going from 1 place to another, sometimes when the distance is pretty near, it would take 30 to 45 mins to reach back to your hotel. The dancing fountain and cable car are plus points.

Reviewed March 18, 2019

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Dear hetti, Thank you for sharing your review with us! We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on the hotel legacy of excellence. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. At our hotel, guest satisfaction is key. We appreciate your valuable feedback which will allow us to improve and constantly strive to do better.. We hope to welcome you back in the near future. Yours sincerely, Guest Relations

Responded March 19, 2019
Wynn Palace
10.0
Exceptional
Paula from Macau SAR, China
Couple
Fountain View King Suite
Stayed 1 night in August 2021

Exceptional experience”

I stay for one night for my birthday! i never had such amazing experience in my life! i felt so especial. I was suprised with a wonderful birthday cake from Wynn! The room was luxus with delicious breakfast. In general the staff was so friendly even offer me drink in the pool to celebrate my birthday! The only downside of the stay was i was confronted by one security guard from the Skycab, was rude i asked me why i get out of the Skycab and he rudely ask for my room number! But overall it was a wonderful experience! we almost felt like Royal!! Thank you Wynn Palace=)

Reviewed August 25, 2021

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Dear Paula, Thank you for your gracious comments. Our team members are proud to deliver luxury service with their own personalities. They all have a sense of imagination, attention to detail and a passion to create something that is absolutely unforgettable for our guests. We are thrilled to know how much you enjoyed the special arrangements we tailored for you and your family in your recent stay with us. Moreover, feedback is extremely important to us. We have initiated an immediate review with all Team Members in SkyCab with suitable training to ensure that your experience will be not repeated. We look forward to welcoming you again in the near future. Yours sincerely, Guest Relations

Responded August 26, 2021
Wynn Palace
10.0
Exceptional
Rechelle from Macau SAR, China
Family with young children
Palace King Room
Stayed 1 night in May 2022

The most accommodating and hygienic hotel!”

The staff were so accommodating and polite. They listened to us very attentively and never made us feel as if we weren’t welcome. The hotel was also very clean and neat. The interior was very well planned out and the design was so aesthetically pleasing. Highly recommend to all travelers!

Reviewed May 29, 2022

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Dear Rechelle, Thank you for your gracious comments. At our hotel, our mission is to create a luxurious and personalized stay for our guests, an experience which is memorable and one-of-a-kind, not something that has been checked off a list. We are glad that you felt special and well taken care of during your stay with us. We look forward to welcoming you again in the near future. Yours sincerely, Guest Relations

Responded June 01, 2022
Wynn Palace
10.0
Exceptional
Ronald from Macau SAR, China
Family with young children
Palace Room with 2 Queen Beds
Stayed 1 night in April 2020

Huge rooms”

Kids loves the room very spacious! We were lucky to be upgraded to fountain parlor suite room. Kids have lots of space to run around. The outside pool was under maintenance bit the room has jacuzzi which entertained the kids and adults too! Breakfast also great! Thanks Wynn Palace, will definitely come back!

Reviewed May 01, 2020

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Dear Ronald, Thank you for your lovely review. We are very pleased that you enjoyed our hotel services and facilities. The Fountain Suites facing our magnificent Performance Lake are indeed everyone’s favorite and we couldn’t agree more! Our team members share the same goal to always provide exceptional service to our valuable guests. We hope that this is something you were able to enjoy as well. We sincerely appreciate your endorsement and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

Responded May 02, 2020
Wynn Palace
10.0
Exceptional
So from Hong Kong SAR, China
Group
Palace King Room
Stayed 2 nights in December 2019

Amazing trip”

Stayed in Palace Queen Room and its Super nice and clean. The hotel is just next to the newly built train station. Very convenient to take the train and travel around.

Reviewed December 25, 2019

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Dear So, Thank you for your lovely review. Your comments left us absolutely glowing and it was a pleasure to have had you stay with us. We are delighted that you enjoyed all the details in the room and appreciated the little things that make our hotel unique and wonderful. We greatly appreciate your kind endorsement, and we hope to have the opportunity to be at your service again soon. Yours sincerely, Guest Relations

Responded December 27, 2019
Wynn Palace
10.0
Exceptional
TZE from Malaysia
Couple
Palace King Room
Stayed 1 night in April 2019

A MUST stay at Taipa/Cotai Area Macau”

Awesome experience.. Superb Room, Strategic location, Lots of shuttle bus and Wonderful Staff.. No doubt that will stay here again during next visit to Macau.. Special thanks to Alicia for giving us an unforgettable night here..

Reviewed May 03, 2019

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Dear TZE, Thank you for sharing your review with us! We genuinely feel privileged to read your kind comments about your recent experience at our hotel. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception. Thank you for giving us the opportunity to make your stay in Macau an enjoyable one and we hope you will return soon. Yours sincerely, Guest Relations

Responded May 04, 2019
Wynn Palace
10.0
Exceptional
HEESEON from South Korea
Solo traveler
Palace King Room
Stayed 2 nights in February 2019

Wonderful experience with perfect service!!”

It was wonderful experience spending time at Wynn palace :) Ebbie(not sure), who helped check-in service was so kind and warm, and all the people I met there was professional:D hope to visit there again!!

Reviewed February 07, 2019

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Dear HEESEON: Thank you for taking the time to write such a lovely review about our hotel. We are delighted to hear that you truly enjoyed your stay with us. It gives us great pleasure to know how Front Desk Team Member was of such great help and delivered great customer service. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

Responded February 08, 2019
Wynn Palace
10.0
Exceptional
Mahmut from France
Family with young children
Palace King Room
Stayed 1 night in April 2019

One of the best in Macao”

We tried 3 hotels. This one is defineltey the best for service, money, facilities. The other hotels are often combined and you have no service because when u are out of the reception it’s just common areas with other hotels. Breakfast was amazing.

Reviewed April 09, 2019

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Dear Mahmut, Thank you for taking the time to write such a lovely review about our hotel. Creating an exceptional experience for our guests is never a one-man show; our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. We are thrilled that you experienced just that. Your comments have been shared with our team and they are very grateful for your kind words. We sincerely appreciate your endorsement of our hotel and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

Responded April 10, 2019
Wynn Palace
10.0
Exceptional
Allon from Japan
Couple
Palace King Room
Stayed 1 night in October 2018

Superb all-round!”

Loved every minute - was an absolute treat with the awesome facilities, the upgraded suite, the restaurant buffet, the attention to detail - an overall wonderful BDay made better by the Wynn Palace team. Thank you so very much.

Reviewed August 07, 2019

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Dear Allon, Thank you for your gracious comments. We take pride in delivering luxury service with personality. We are glad to know that you saw the personality in us, the personality which makes you feel warm, welcomed, pampered and connected. Thank you for your compliments! Yours sincerely, Guest Relations

Responded August 10, 2019
Wynn Palace
10.0
Exceptional
XU from China
Family with teens
Palace King Room
Stayed 1 night in January 2019

Wonderful hotel with the best service from their team”

That's a amazing place over there. The best hotel service team, friendly smile and service, everyone of my family really enjoy the time there. Definitely, we will be there again.

Reviewed February 11, 2019

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Dear XU: Thank you for sharing your review with us! We are pleased to read of that you enjoyed your stay with us. Your kind feedback is highly appreciated and will certainly be shared with our colleagues. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. We sincerely appreciate your endorsement of Wynn Palace and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

Responded February 11, 2019
Wynn Palace
10.0
Exceptional
振道 from Taiwan
Family with young children
Fountain View Suite with 2 Queen Beds
Stayed 2 nights in July 2018

Exceptional Place to Stay”

Excellent Location and wonderful staff. Beautiful view of the fountain, as well as the delicious breakfast make this one of the best places to stay in Macau!

Reviewed June 10, 2019

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Dear 振道, Thank you for sharing your review with us! We are delighted to hear that you truly enjoyed your stay with us. At our hotel, we believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. The magnificent Performance Lake represents our hotel in every aspect, something unexpected and unforgettable. It offers a range of spectacular displays whether you’re enjoying them during the day or at night. We are thrilled to know how much you enjoyed the show. We look forward to welcoming you again in the near future! Yours sincerely, Guest Relations

Responded June 11, 2019
Wynn Palace
10.0
Exceptional
ju from South Korea
Family with young children
Fountain View Suite with 2 Queen Beds
Stayed 1 night in January 2020

it is really great.”

I'm so satisfed with Wynn palace. but I'm so sad that not use the swimming pool. I didn't know that we can't use the pool. So my kids are so sad while staying. Except This matter, It was a good experience. I'd really like to stay again next.

Reviewed January 13, 2020

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Dear ju, Thank you for taking the time to share your review with us! We are delighted to read that we have provided you with a great experience at your stay. With that said, we are sorry for the fact that we were not able to offer you a perfect stay due to the closure of our Swimming Pool. Providing our guests with the world-class facilities is paramount in our goals, thus, we have arranged the thorough maintenance on a regular basis to ensure the professional upkeep and the excellent conditions of our Pool. Please accept our sincere apologies for any inconvenience caused to you during your stay. We thank you for your visit and hope to welcome you back in the near future. Yours sincerely, Guest Relations

Responded January 14, 2020
Wynn Palace
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